Hi, what exactly are you waiting for now, are you going through some kind of verification or is it something else? Can you tell us a little more about it?
Ahoj, a na čo konkrétne teraz čakáš, prechádzaš nejakou verifikáciou alebo je to niečo ine? Povieš nám troška viac porsím?
Since Christmas I've been writing everywhere I've been complaining, I feel like a real idiot, and today they rejected my application for a guru guru casino, I won half a million and they blocked my account because I had an account set up in my name from a while ago, but I didn't use that account, so I changed it to active. I used one account during my winnings and no one cares. Do you think I did some kind of fraud on them and yet they just want to fuck me for half a million, you bastards, I won half a million and I had 40,000 CZK sent and it came to me normally, but I had another 40,000 sent using a different payment method and they froze my account, then we verified for two months and out of nowhere they wrote to me that they would block my account without the possibility of withdrawing my winnings, now after three months they remembered that I had another account but no one cares that they sent me 40,000 because everything was fine and when I deposited money and they verified me with a video call, everything was fine, what's wrong with me, I just have to worry about my money, nothing more and no one is going to help me with that
Od Vánoc píšu všude kde jsem da stížnosti už jsi připadám jak debil fakt a dneska mi zamítly žádost o na kasínu guru guru vyhrál jsem půl milionu a zablokovaly mi účet protože jsem měl založený ještě z kdysy jeden účet na své jméno ale ten účet jse nepouzival měnil aktivní. Době mě výhry jsem používal jeden účet a nikoho to nezajímá myslí jsi že jsem udělal na ně nějaký podvod a přitom mně chcou jen ojebat o půl milionu hajzly vyhrál vyhrál jsem půl milionu a dal jsem odeslat 40 000 Kč a to mi normálně přišlo jenže jsem si dal ještě odeslat další 40 000 jinou platební metodou a zamrazili mi účet pak my dva měsíce ověřovali a z ničeho nic mi napsali že mi účet zablokuji bez možnosti výhru vybrat teď po třech měsících si vzpomněli že jsem měl ještě jeden účet ale nikomu nevadí že mi poslali 40 000 protože bylo vše v pořádku a když jsem vkládal peníze a ověřovali mě oni videohovor tak všechno bylo v pořádku co mě jenom moje bát o peníze nic víc a nikdo se k tomu nemá mi pomoc
What is cg?? I just had a complaint here about casino guru which they rejected today and then I had another ticket to the casino and they didn't reply to the complaint they didn't communicate at all it's their complete nonsense and they made it up I had one account in my name but I didn't use it at all the time when I won the money it wasn't active
Co je cg ?? Měl jsem akorát stížnost tady na kasínoguru kterou mi dneska zamítli a pak jsem měl ještě jeden tiket na kasínu a tam jim neodepisovali na stížnost vůbec nekomunikovali je to jejich úplně nesmysl a vymyslel měl jsem jeden účet vedený na mé jméno ale který jsem nic nepoužíval doby kdy jsem vyhrál peníze nebyla aktivní
Even though I know you don't like the decision, if you were depositing and withdrawing to another payment method that didn't have to be in your name, which I saw in your complaint + you had another account there, unfortunately it's a violation of the casino's rules.
In fact, with such big wins, they almost always verify the player and I think you can be glad the casino sent you 40k because they basically shouldn't have done that.
I recommend always depositing and withdrawing only to your own account, using only your own payment methods and accounts, not having another account or being in the same household as someone who has an account at the same casino. Often, all that is required is that you have one account per household. If you know that you had an account at a casino even though you did not play at it, I would always ask what to do in such a case and whether it can be canceled so that it does not create problems.
This is how it ended sadly, and with this failure, the casino did what any other casino would probably do, not just this one.
I'm sorry. 🙁
Aj keď viem, že sa ti rozhodnutie nepáči, pokiaľ, si vkladal a vyberal na inú platobnú metódu, ktorá nemusela byť na tvoje meno, čo som videl v tvojej sťažnosti + si tam mal ďalší účet, bohužiaľ je to porušenie pravidiel kasína.
Popravde pri takýchto veľkých výhrach hráča takmer vždy overujú a myslím, že môžeš byť rád, ti kasíno poslalo 40k pretože v podstate ani to nemali urobiť.
Odporúčam, vždy vkladať a vyberáť iba na svoj účet, používať výhradne len svoje platobné metódy a účty, nemať ďalší účet ani nebyť v domácnosti s niekým, kto má účet v rovnakom kasíne. Často sa vyžaduje len to aby si mal jeden účet na jednu domácnosť. Ak vieš, že si mal účet v kasíne aj keď si na ňom nehral, vždy by som sa opýtal ako postupovať v takom prípade a či sa dá zrušiť ho, aby to nevytváralo problémy.
Takto to dopadlo smutne a týmto padóm kasíno urobilo to, čo by asi urobil každé, nie len toto.
Je mi to ľúto. 🙁
She didn't do that well I didn't use the second account at the time. I just had it set up, gasps long ago, recently I burned down to be completely whole in that apartment I also had a computer that I used to register for the casino most bet and somehow I forgot about it I had other worries to think about that I already have an account with them I waved my hand and set up a new one this is something every person must understand and if you don't believe me I'll send you a report from the police and firefighters I lost everything to cid
To neudělala dobře já jsem v té době druhý účet nepoužíval. Jen jsem ho měl zalozeny zdysy dávná nedávno mi uhořel být komplet celýv tom bytě jsem měl i počítač že kterého jsem se prohlašoval do kasina most bet a nějak jsem nato zapomel měl jsem jiné starosti myslet na to že mám u nich účet už udělaný mávl jsem nád tim rukou a založil nový toto přece musí pochopit každý člověk a pokud mi nevěříš písku ti zprávu od policie a hasičů já jsem přišel úplně o vsechlh k cid
I'm sorry your apartment burned down and that you're in this situation.
Unfortunately, Peter wrote you everything you needed and the casino also only adhered to its Terms.
If this situation happened to you, I don't really understand why you went to the casino to play.
I understand that sometimes people forget and the like, but it's simply necessary to keep such things in mind.
I don't think a report from the police or fire department will help at this point, but if you wanted to play so badly, you should have contacted the casino about what happened and whether you could reset the account you had there or create a new one.
Mrzí ma, že ti zhorel byt, a že si sa dostal do takejto situácie.
Bohužial ale Peter ti napísal všetko potrebné a taktiež kasíno sa tiež držalo len svojich Terms.
Ak sa ti stala takáto situácia, moc tomu nechápem prečo si šiel hrať do kasína.
Chápem, že niekedy človek zabudne a podobne ale jednoducho je potrebné mať na pamäti takéto veci.
Myslím, že správa od polície ani hasičov v tomto momente nepomôže ale keď už si teda chcel tak veľmi hrať, mal si kontaktovať kasíno s tým, čo sa udialo a či si môžes resetovať účet ktorý si tam mal alebo si môžeš založiť nový.
I was more in shock and entered my password incorrectly, so I created a new account, thinking I would transfer the money I had left in my account.
To spíš jsem byl v šoku a zadával jsem heslo a špatně tak jsem založil novy účet myslel jsem jsi že otočím ty peníze co mi zbyli na účtě
i agree. the last thing i would think about doing after such a situation is to play in a casino, to win it big or chill.. but alas, people are different
I was more in shock and entered my password incorrectly, so I created a new account, thinking I would transfer the money I had left in my account.
To spíš jsem byl v šoku a zadával jsem heslo a špatně tak jsem založil novy účet myslel jsem jsi že otočím ty peníze co mi zbyli na účtě
Well, that's why the casino took your money and they had the right to do so even if you don't like it.
A needless mistake if you won such a nice sum.
At least it's an experience for the future.
No a to je dôvod pre ktorý ti kasíno vzalo peniaze a mali na to právo aj keď sa ti to nepáči.
Zbytočná chyba ak si vyhral takú pekné sumu.
Minimálne to je ale skúsenosť do budúcna.
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