alissia2 months ago
Hi everyone, I made a withdrawal of 500 from Minocasino on July 10, 2026. Since then, they've been saying the payment was processed and that the reason the money hasn't arrived is my payment platform (paysafecard). I contacted paysafecard support, and they haven't received any payments. They say they can't do anything about it. What should I do?
Hello, I'd say the answer more or less depends on what the bank or casino can add to it. I would start by asking for the concrete transaction identifier and then pass this info to the card-issuing bank or the Paysafe. Or simply to anyone who processed the payment. In my opinion, both sides had enough time to process the payment and if the casino truly sent the money, it should pose no problem giving you its identifier. What do you think?
Another question, if you do not mind: is this the Mino Casino you are referring to?
Minocasino6, Paysafecard says there are no payments due to me. Minocasino6 says my payment platform (Paysafecard) doesn't accept them. Now they say the money will be returned directly to my casino account after 14 days.
I imagine this is not the outcome you hoped for and I would honestly be disappointed too.
Did you please check the link I sent you? I still cannot say whether we are talking about the same casino. Monicasino6 does not sound familiar this way. Thanks.
It is indeed the same casino. They informed me that the transaction has undergone successfully but Paysafecard later on said they have not received the payment at all. Now the casino says the money will be credited back to my casino account after 14 days. I am now waiting to see if it will all come true.
I'm 14 days pregnant, and I haven't received anything yet. I don't think I'll receive anything at all.
Hey, it seems the casino is not in its best shape with some of the withdrawals, but if they fail to process the payment very soon, I would try to opt for a different method or even better—go for a free complaint. Are you familiar with the complaint feature, please?
We usually allow casinos two weeks to resolve delayed payments and when things do not get resolved, we step in and try to resolve that by mediation. Would you be interested in trying the complaint?
I filed the complaint
It's been 15 days and I still haven't received anything from the casino. Crazy
Sure. I saw that your complaint is currently in the review stage, so our team still needs to look into it first. After that, I think it will be published and our team will be able to start working on it.
Did the casino ask you to provide anything? Are these your first withdrawals from this casino? Did the casino at least give you any reason why you’ve been waiting for two weeks already?
No information was requested, just to confirm my identity at the beginning. Yes, I made my withdrawal. They said to ask my payment provider (paysafecard) if there were any withdrawals for me, but there aren't. Furthermore, they say the payment has been processed for them, so there's nothing they can do about it.
Okay, so based on what you’re saying, the casino has already processed the withdrawal according to them, and now you just need to wait for it to go through the third-party payment provider, or whichever provider you used to make the withdrawal.
I think I would wait a little longer, and if nothing happens, I’d contact the casino and ask whether they have any receipt or proof that the payment was actually sent to you.
I waited 17 days and they cancelled my withdrawal. Today I tried to withdraw the money using another method, but I can't because there's a minimum deposit requirement with that payment provider. So I withdrew using the same method as before, and now I think it's going to be a cycle of withdrawals and cancellations.
Don't give up, be persistent and be patient, I hope everything works out for you.
I see. I cannot promise the final attempt will work this time, but on the other hand, I'd like to believe there is something my colleagues can change through the complaint. I understand paying a verification deposit just to try another option may not be convincing for you; hence, I guess we have to wait for what is to come.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.
