Minocasino blocks account with €1000 winnings and does not respond (page 2)

Ok heute kam folgende Mail vom Zahlungsdirnstleister!!!

Wie kann das also sein das das Casino hier was vorlegt was beweist das ich was getan habe was gegenAGB verstost?

Corey (MiFinity Complaints)

29 Oct 2026, 16:26 GMT

Dear Andrea,

Hope this email finds you well.

I am contacting you regarding the recent complaint raised.

Upon review of your complaint and further reconciliation, we have determined your deposits have been processed as normal.

Your account has now been reinstated, and you can resume your transactions as normal.

We appreciate your patience whilst we conducted this review.

Please accept our most sincere apologies for any inconvenience caused.

Kind regards,

Corey

Client Services Advisor

This is definitely a relevant new development.

MiFinity has now confirmed to you that, after its own review, your deposits were processed normally and your account has been reinstated. I can therefore understand why you’re now questioning how that fits with the information the casino previously provided in your complaint.

At the same time, I wouldn’t say this automatically proves that the casino had no evidence at all, because it can be that the information supplied to our Complaints Team concerned some other important evidence.

What I would do in this situation is forward this new MiFinity response to the resolver who handled your complaint and ask whether it changes anything in the previous assessment. Since the complaint has already been closed, I can’t promise that it will be reopened, but this is new information and I do think it is worth having the Complaints Team look at it.

I have already forwarded the email to the representative at Casino Guro, but I haven't received a reply, which I really don't understand. A brief explanation would be very helpful since I contacted you here to get some clarity.

I don't think it's right that I'm then made to feel like I've done something wrong and that I don't get any answers, especially since I forwarded the email to Jana and she can see that it's from MiFinity.

The casino itself stated that the reason for the ban was fraudulent transactions, and the complaint was also rejected on this basis.

The rejection of the complaint also states that MiFinity provided the casino with evidence of fraudulent transactions, which I cannot understand since I now have confirmation from MiFinity that nothing was wrong.

It should now be clear that I only made a payment without having done anything wrong.

The email and the activation of the MiFinity account now clearly prove that everything was in order with the transactions.