ForumComplaints DiscussionMegacasino.co.uk withdrawal issue

Megacasino.co.uk withdrawal issue

1 year ago by Sfc7685
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2267 views 1 reply |
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1 year ago

Hi, I have won what for me is a large amount playing live casino games on megacasino.co.uk and would like to withdraw. I have withdrew a much smaller amount on this site before and sent my proof of ID and a picture of my debit card used so I assumed the account was verified due to receiving the withdrawal. 


When I try to withdraw this larger win, the site informs me that I need to provide verification documents which I assume should already be on the system. The site wont even allow me to enter a figure yo withdraw. Anyway I did what the site was asking and re-sent the required documents over 2 days ago but haven't heard anything back by email. I have emailed them and recieved no response. Live chat is just a bot with no human available. I could really do with this money especially for my mental state of mind. Has anyone used this site before? Do I just need to be patient or should I consider the possibility that I won't be getting this money? What are my options? Thanks.

Edited by author 1 year ago
Sfc7685
1 year ago

Hello there.

I'd say two days are not the end of the world yet. I know it all seems very unnerving, but I would wait.

Honestly, there is nothing you can do at the moment, aside from resending the email or asking by email. Is there any phone number available on the website?

Give it some time. Even we allow casinos 14 full days to proceed with the KYC and payout the money.


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