Luckylarry61's thread about casinos

I am posting an update regarding my unresolved repayment issue with RealSpin.

In August, RealSpin confirmed to me in writing that my repayment had been finalized and processed, with the expectation that it would be completed shortly. Specifically, I was informed on August 26th that the repayment was being processed.

Despite this confirmation, no repayment was received.

Since that time:

Over 100 days have passed with no resolution

I have contacted support@realspin.com repeatedly since early September

I filed two regulatory complaints, both of which exceeded the 30-day response window without resolution

Live chat has consistently redirected me back to support without any ability to escalate or enforce follow-up

Most importantly, RealSpin has now confirmed via live chat that the repayment has been pending since August 26th, directly contradicting what I was told at the time.

The live chat agent acknowledged:

That I have been acting in good faith

That the repayment has been pending since August 26th

That only support can "finalize and process" the repayment

That there is no mechanism for live chat to ensure support responds or resolves the issue

This means:

The repayment was not finalized or processed in August, despite being represented as such

The case has remained unresolved for over 100 days

Regulatory escalation and repeated follow-ups have not resulted in action

I am not asking for a review or reconsideration. The repayment was already confirmed months ago. I am simply asking for it to be finalized and processed, as originally stated.

I am sharing this here for transparency and assistance, as all other avenues have failed to produce a resolution.

Hello,

In my opinion, it is important to note that casinos rarely read such posts on player forums. As a result, I do not expect a casino response here.

I am sorry.

Since all of our posts are somehow related to "repayments" and complaints about self-exclusion, would you consider seeking assistance to avoid playing in casinos? As you have seen repeatedly, those repayments rarely work, and the licensing authority is unresponsive. I truly believe that staying away from casinos is a good thing to try.

Please give this guide a chance: https://casino.guru/responsible-gambling-guide/problem-gambling 👈

Radka,

With respect, your response suggests that my posts have not been read carefully.

This forum thread is not about continuing to gamble, nor is it a request for advice on whether I should stop. I have already taken steps to exclude myself and put blockers in place. The issue being documented here is narrow and factual: an operator acknowledged a responsible-gambling failure, confirmed that repayment was owed, and then failed to honor that commitment.

Pointing me toward responsible-gambling guides at this stage is misplaced and unnecessary. This is an unresolved repayment following an admitted breach.

I am not posting here with the expectation that the casino will respond directly. I am documenting the facts for transparency and to inform other players, particularly because regulatory and Casino Guru’s complaint channels have failed to produce any resolution despite written admissions.

Suggesting that I should simply "stay away from casinos" does not address the substance of the issue and comes across as dismissive. This is a forum intended to discuss casino conduct and player protection, and that is exactly what I am doing.

I am not repeating questions for the sake of it. I am posting updates because the situation remains unresolved, despite prior acknowledgements by the operator.

I would appreciate responses that engage with the facts of the case rather than reframing it as something it is not.

I would request the same, though.

Perhaps you believe that those are handy updates, which is fine. This could potentially be beneficial for you. I'll create a special thread and all your posts will be there for others to respond to.

There is truly a limit for your contribution and I hope this news thread will serve whatever purpose you aim to fulfill.

What I find unacceptable is the normalization of this situation. Treating the non-return of over $80,000, after a confirmed responsible gambling breach and repayment acknowledgement, as routine or unsurprising is precisely the problem.

I understand you may be trying to manage the discussion or be helpful, but my continued documentation is not about updates for their own sake. It is a direct response to the fact that this remains unresolved.

I was scammed too; they promised me a bonus, and when I deposited, they gave me something else with different conditions. It's not an isolated case; it's a common practice at this casino and its sister sites.

In my case, I only lost 100 euros because of that, and I'm sorry to tell you that there's no diplomatic solution against these criminals; the only way to resolve this is with bullets!

Nothing new, however, I am posting this review to document a responsible-gambling failure and the way it has been handled afterward.

RealSpin accepted deposits after I submitted a documented account-closure / responsible-gambling request due to harm. The operator acknowledged this error and confirmed that repayment would be made.

That repayment has not occurred.

What is most concerning is not only the delay, but the pattern of selective engagement. RealSpin has remained non-responsive to me for several months and has not replied through its payment provider despite repeated outreach. At the same time, the operator is actively engaging with third-party complaint platforms on other cases, requesting extensions and responding to inquiries.

This demonstrates that the operator is reachable and capable of responding, but has chosen not to engage on a confirmed responsible-gambling breach where repayment was acknowledged.

 A heads up to current and potential players.

On August 27, 2025, RealSpin informed me that CAD 80,700 was being processed for payment after acknowledging deposits were accepted in error.

It has now been 181 days, and those funds have not been received.

Since early September, my follow-up emails have gone unanswered.

The operator confirmed repayment in writing, and that payment has not been delivered.

I am sharing this so others are aware of my experience. Escalation is now underway.

Has 1xBet been taking off of Casino.Guru? It seems to be reported as fraudulent.

Hello, can you perhaps elaborate? There has been a takeover, so perhaps if you specify what you aim to say, we can talk further.