Liraspin is it legal? (page 2)

I completely understand 😀. But on the other hand, I'm really glad that the problem didn't go any further.

I wish you faster withdrawals somewhere else! 😉

Wanted to ask when I will get my money back

Did you want to ask this question to the casino support, perhaps?

Do you experience some issue at this casino?

It's the worst place to gamble. They're all thieves. I spent thousands of euros, and when I won something, it was impossible to get the money back. I had to send copies of my passport. They've processed so much that I can't sleep. Tomorrow I'm going to file a complaint in court.

If you wish, our complaint team could have a look at this for you.

Could you tell us more about the verification, please? Did you send everything they requested? When exactly did you ask for the withdrawal?

Hello. After three days, and with threats from my lawyer, it seems they'll pay what I owe. If anything, I'll let you know. Thank you very much. For your understanding.

Rauber Carlos

Hope so too. Keep us informed about any updates, please.

Hello, I don't know if I'm right, but I have this problem. I played at the Liraspin casino. Everything went fine, but I made a withdrawal and the money didn't reach my account. The casino discussed it with me. They wanted different screenshots and in the end we figured out that the money was sent to a Skrill account, which I don't have set up. They want a screenshot of the withdrawal, but I don't have an account. I've been writing to them since 25.2.26. The money was sent to Skrill, which I don't have. Can you advise me on how to proceed?

Hi, how is it possible that you could have entered your withdrawal into an account that doesn't belong to you at all? After all, when you withdraw money, you have to enter some information about where you want to send it, right? It's probably not possible that they would just send it to an account that doesn't belong to you.

Anyway, what did the casino tell you about the whole situation?

This is what they wrote to me.

Hello, Sarko!

Unfortunately, I do not speak your language and will use Google Translate to communicate with you. I apologize in advance for any errors.

All these screenshots you sent us are from your casino profile. And you requested a withdrawal to your Skrill e-wallet. You need to send screenshots from your Skrill account history. There should be transactions from February 25th to March 9th.

Best regards,

Abbie,

Casino support team.

but I don't have a Skrill account or wallet set up, I played at the Liraspin casino

wallet

In this second screenshot I see the cards stored below. Is there a Skrill account with an email address, so who does it belong to? The casino requires you to send a document, or rather something that confirms that you are the owner of the account. Of course, it must be from the account from which you sent money as a deposit. In other words, if you deposited money into the casino from a Skrill account, I want to see the transactions as they wrote to you, from 25-9. You say that you do not have any Skrill set up, but how is it possible that you have a card stored on your Skrill account?

I don't have a Skrill account, I didn't even know that such a thing existed, but I guess when I was choosing, I didn't notice that Skrill was set up there and I didn't choose mine.

I wrote to them that I never had a Skrill account and they replied.

Hello Sarko,

I will use a translation tool to communicate with you in your language to make it easier for you to communicate. For this reason, I apologize if there are any translation errors.

We hope you enjoy it!

In this case, please wait for the withdrawal to be canceled and the money to be refunded to your account. This will happen automatically after 14 days.

If you have any further questions, please contact us via chat or email. We will be happy to resolve them for you.

Best regards,

Isabella

Casino Support Team

And can't you cancel the withdrawal yourself using a button? Or it would be better to ask the live chat if they can cancel it and you can enter the withdrawal in the same way you deposited. That is always recommended. So if you deposited using a bank account, then withdraw in the same style. If it was by card, then withdraw to the card. If you have questions, definitely direct them to the live chat, they should be the best to tell you what to do in which situation.🙂

that I have to wait 14 days, since I don't have a Skrill account, for it to be returned to my account, but it's been taking almost a month, so I don't know what to do with it. The money isn't in the account so I can transfer the Skrill to my account, the money is somewhere I don't know.

If it is taking this long, I would definitely suggest you file a complaint here so our team can intervene. It is way too long now that you've been waiting.

What do you say?

I will file a complaint, where? May you intervene

Here's the link where you can do so.

Let us know how it goes, please.