Hello, a few days ago I deposited money into the aforementioned casino and wagered my bonus into real money. I verified my account and requested a €5,000 withdrawal. For days it has been showing as "processing." Today I wanted to check the withdrawal status and was able to log in. I contacted support but unfortunately haven't received a response. I don't have any other accounts with this casino. Can you help me?
Hello, we’ll definitely try to help you. If you’re verified, that’s great. It’s a shame they didn’t give you an answer—did you try sending an email? Maybe they’re doing some kind of gameplay check, but since they didn’t say anything, that’s just a guess.
Hi Jaro, before my payout I received a promotional email from the VIP Manager, claiming I had VIP status. I contacted the VIP Manager, whose name is "Amber." Unfortunately, I haven't received a reply, but I still get bonus emails every day.
Oh, from what I’ve seen, your complaint was closed because the casino isn’t communicating with us. I’m really sorry to hear that, to be honest. It would be ideal if that weren’t the case, but unfortunately…
Probably the only way this can be resolved is if your VIP manager gets in touch with you, and maybe you can work something out with him. But if he doesn’t get in touch, then it’ll be tough. I’d try to hang in there a little longer, though—maybe the casino will send you the money.
If anything new happens, feel free to let me know.
I’m keeping my fingers crossed for you.🤞
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