Joint account with husband

My husband and I have had a joint bank account for years, which I used with my husband for deposits. I deposited over €2,000. How did I request a withdrawal of €4,000? My account was closed. I was supposed to email a picture of my husband with his ID and bank statement. I did that. The casino isn't responding. The money is gone, and the account is closed. I've used my bank account at other casinos for years, and I've never had a problem withdrawing. I think they're scammers, and I definitely won't get my withdrawal. I'm very disappointed. No online casino has ever caused me this kind of problem. I've been fully verified everywhere: 1red2, Richard Casino, 888casino, and others. They didn't have any problems using a joint bank account. The money was always withdrawn without any problems. I never had to verify my husband. No one treated me the way Instant Casino did. It's very strange that the money was debited using the same payment method as elsewhere. And no one has had any problems except Instantcasino.

Has anyone else had a similar problem? Can someone help me?

At instant casino, the rules, responsible gaming, and so on, don't work at all. It doesn't open. You can't even read the rules. There's no information on the homepage about a ban on joint accounts. I want my winnings back, or my entire deposit. It's not normal that I've been left with nothing. Can anyone help me with this?

Hello.

So, so I understand correctly that this is your first withdrawal at this casino, right?

It is actually nothing unusual that using someone else's account is not allowed, even though it is a joint account. We believe, though, that there should be an exception to this when it comes to this kind of situation, and the casino should surely pay the winnings.

That's why it is good that you submitted your complaint, and our team will surely try to help out. Please try to be a bit patient, though, because we have many complaints to deal with, so it is not possible to reply to one every day, unfortunately.

I didn't use someone else's bank account, just a joint bank account. I'm married, and my husband and I don't have a checking account. This was supposed to be the last withdrawal. I canceled the rest earlier because I hadn't decided on games yet.

A joint account is a bank account held jointly by two or more people. Each account holder has access to the account and can deposit, withdraw, or transfer money. There are different types of joint accounts, such as the "Or" account and the "And" account, which differ in the authorization level.

Types of joint accounts:

Or account: Each account holder can access the balance independently of the other account holders.

And account: All account holders must agree to each transaction.

Hey.

Thank you for the whole explanation, of course.

I do understand what a joint account is, for sure; it is just that I wanted to explain it from the casino's side, you know.

It is not someone else's account, but, for example, when I had this kind of account with my husband, his name was like the main one, let's say. If I had played and deposited from this account, the casino would surely see it as someone else's.

I hope you get my point here. 🙏

But, of course, I am on your side, and they should pay you your winnings.