Hi, I hit the jackpot on 100cats at Vulkanvegas last week. You have to uncover 3 of the same from hidden cards. I drew three spades and the jackpot was almost €60,000. The amount starts to run and at €67.11 it suddenly stops. And now they want to tell me I don't have a jackpot. With hearts, clubs and diamonds there was always the amount that was there, only not with spades. Who can help me? i'm really angry
Hello there,
I'm sorry, but I'd say that the casino should check your gaming history and possibly ask the game provider for an additional check if necessary.
Did I get it correctly that the casino stated the jackpot was not triggered?
Can you access your gaming history in your casino account? Can you find this bet there, please?
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