HomeForumComplaints DiscussionJackpot win is not paid out

Jackpot win is not paid out

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3 years ago
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3 years ago
deus

Hi, I hit the jackpot on 100cats at Vulkanvegas last week. You have to uncover 3 of the same from hidden cards. I drew three spades and the jackpot was almost €60,000. The amount starts to run and at €67.11 it suddenly stops. And now they want to tell me I don't have a jackpot. With hearts, clubs and diamonds there was always the amount that was there, only not with spades. Who can help me? i'm really angry



Automatic translation:
gittaschimpf
3 years ago

Hello there,

I'm sorry, but I'd say that the casino should check your gaming history and possibly ask the game provider for an additional check if necessary.

Did I get it correctly that the casino stated the jackpot was not triggered?

Can you access your gaming history in your casino account? Can you find this bet there, please?


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