Jackpot 890.000.00 Euro

That must have been so hard for you. Luckily, there is a complaint already lodged and we shall see what can be done with it. I just do not fully understand the timeline of this situation. Did you say you were verifying the account for years? Or perhaps the money had been paid for years and then it stopped suddenly?

In any case, more will be revealed in the complaint, I reckon.

The account was verified since December 3, 2024! I won, €500 was paid out, and then suddenly all verifications were deleted during the payout. I've also used my Klarna card there before and received withdrawals... I can document and prove everything.

What kind of casino is this?

So you know where you shouldn't go.

This is SGCasino.com.

Yes, you definitely need to be careful! I wouldn't register there or deposit any money...

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Hello, I understand how it may look to you, but once KYC is done, it does not mean that the account is verified until the end of the day. In practice, such repetitive checks or extended KYC for players happen to keep the data current, for example. It is always beneficial to know what caused these events.

So, did the casino specify whether there was an actual issue with the withdrawal, or is your casino account under review? Can you please clarify?

I contacted you because I have fulfilled all my obligations... I submitted everything that was necessary for re-verification!!!

I know that nobody has that much money and that customer service is based on people in India and such. Their job is to calm us customers down until the chargeback deadlines have expired. There's no specialist department either 🤣. I've found out so much in four weeks 🙈😭. Anyone who believes all that crap they tell them is beyond help. They just want me to gamble away the money because nobody has it 🤣 as if jackpots like that are won every two days 🤣... I did everything right, and asking for a document from me that doesn't exist means they're not ready to complete my verification. They know it's my Klarna card... they even asked for videos of my card... which I sent... now I'm really worried about my data... Best regards

PS... it is and remains fraud... dangerous

You did everything right. They're just stalling to keep you from getting your money back. Requesting non-existent documents is a classic tactic. And demanding video cards is beyond the pale.😀

Hello, I understand what you are saying, but I cannot comfort you by any means. It's reassuring that you are sure you did everything right; the rest will be included in the complaint. It needs time and there are flat phases on the forum, which is frustrating. I get that.

As you can conclude, do not spend the money; give the complaint the time it needs. Your experiences are valid and you know what to do. It needs patience.

Hello, do you have personal experiences with SG Casino? Feel free to share your own position on this and a few facts; that would be truly helpful. Thanks.