It won't let me withdraw money from the cbet account

Hello good. I would need help please since I can't withdraw my money from the cbet account (enzod2600).

It tells me that I have to bet 6 million to be able to withdraw my money, I contact support and they have been thinking about it for a week now, I bet several times the amount deposited and double it too.

I'm sorry for a possibly stupid question, but just exclude the obvious: did you play with the deposit? I mean, did you wager it successfully?

Many casinos restrict you from withdrawing money without a certain wagering/rollover/turnover.

So, let me know, please.

Yes, I successfully bet the deposit several times

OK, how many times, please?

I found this rule:

4.5 You agree that before requesting a withdrawal of any deposited funds, you should place bets at least cumulatively equal to twice the amount deposited. This rule applies to each deposit you make.

Another one, if I may: Have you taken any bonuses upon your deposit? This may also bring up the necessity of wagering requirements prior to your withdrawal request.

I must say, I don't have any other ideas...So if you played without the bonus the whole time, I'm clueless. In such a case, we need support to explain, I'm afraid.

By the way, I tried the chat, and the response was immediate. Could you perhaps try to ask the operator again, please?