It does not allow you to withdraw money

donkey: Vulkan Vegas

Amount in dispute: €2,000

Payment method: Bank transfer

Problem description:

I completed the identity verification process by providing my passport, which was accepted. I then requested a withdrawal of €2,000.

However, the casino has blocked my withdrawal and is demanding a document from Klarna that includes my name along with the number of a previously used expired bank card.

I contacted Klarna directly, and they confirmed that they do not provide any documents that include full card numbers, let alone expired cards. Therefore, the casino's request is impossible to fulfill.

Despite having explained this to Vulkan Vegas support, they continue to insist on this requirement without offering any reasonable alternative verification, such as bank statements or other standard documents.

I believe this practice is unfair and a way to delay or prevent the payment of my earnings.

What I am requesting:

Eliminate this impossible requirement

I request that a reasonable alternative method of verification be offered to me.

Please process my withdrawal of €2,000 immediately

Available tests:

Klarna's confirmation that the document does not exist

Conversations with casino support

Identity document already verified

Proof of bank transfer

I am willing to provide all the necessary evidence.

Thank you for your help.

I can't withdraw money from Vulkan Vegas

Do I understand correctly that you don't have the physical card, but it is only available in the Klarna app?

When exactly did you request your withdrawal, please?

I am asking just because our complaint team could try to get in touch with the casino regarding your issue, but we are unable to do so before the 14-day time frame from your withdrawal request passes.

I requested it on 29/03/2026 and I do have the physical card. I already sent Vulkan Vegas support photos of both sides of the physical card plus another one of me holding it, I added of my face