It's a bit scary, so this casino is a scam, it's already clear to me.
Automatic translation:
BubaKP
Romi
Silver
Romi
1 year ago
I still don't have a verified account because they asked for a document again. I sent it to them this morning and am now waiting for approval. But I'm already losing hope that anything will happen at all.
Automatic translation:
BubaKP
crogan
Silver
crogan
1 year ago
What was the problem with your thread, if it's not a secret?
Automatic translation:
BubaKP
Silver
1 year ago
I would like to inform you that my account was successfully verified. I have now made a withdrawal request. The casino divided the amount of 37,000 BGN into 37 transactions of 1,000 BGN each. I hope everything goes well. I will keep you updated on the progress.
Automatic translation:
ericleo
Diamond
BubaKP
1 year ago
They give it a high rating, right? Does that mean there's a chance for me? I apologize for the inconvenience.
Дават му висок рейтинг, така ли? Това означава ли,че има шанс за мен? Извинявам се за неудобството.
Automatic translation:
1 year ago
Yes, there's a chance!
Automatic translation:
ericleo
Diamond
BubaKP
1 year ago
I would like to inform you that my account was successfully verified. I have now made a withdrawal request. The casino divided the amount of 37,000 BGN into 37 transactions of 1,000 BGN each. I hope everything goes well. I will keep you updated on the progress.
Искам да ви уведомя, че профилът ми беше верифициран успешно. Сега направих искане за изплащане на средствата ми. Казиното раздели сумата от 37000 лв на 37 транзаксии по 1000 лв. Надявам се всичко да мине успешно. Ще ви държа в течение за развитието.
Automatic translation:
1 year ago
Casino with a high score will work!
Automatic translation:
BubaKP
ericleo
Silver
ericleo
1 year ago
I hope
Automatic translation:
Romi
Community & Complaints Administrator
crogan
1 year ago
I was denied a fairly low withdrawal due to unfounded "verification issues". So I sued Verde in Cyprus in May of last year. As of yet the court has not been able to serve them the lawsuit as there is no one present at the registered office address.
Automatic translation:
1 year ago
Could you tell us what these issues were exactly, though?
Perhaps our complaint team could help?
Automatic translation:
Romi
Community & Complaints Administrator
BubaKP
1 year ago
I would like to inform you that my account was successfully verified. I have now made a withdrawal request. The casino divided the amount of 37,000 BGN into 37 transactions of 1,000 BGN each. I hope everything goes well. I will keep you updated on the progress.
Искам да ви уведомя, че профилът ми беше верифициран успешно. Сега направих искане за изплащане на средствата ми. Казиното раздели сумата от 37000 лв на 37 транзаксии по 1000 лв. Надявам се всичко да мине успешно. Ще ви държа в течение за развитието.
Automatic translation:
1 year ago
Is it in accordance with the daily max limit, please?
Automatic translation:
BubaKP
Romi
Silver
Romi
1 year ago
I don't know.
Automatic translation:
Romi
BubaKP
Community & Complaints Administrator
BubaKP
1 year ago
I was asking because in the review of this casino is stated that they have no limits when the withdrawal is in euro, actually.
Automatic translation:
BubaKP
Silver
1 year ago
I cannot answer this question.
Automatic translation:
BubaKP
BubaKP
Silver
BubaKP
1 year ago
Now I communicated with a casino consultant again and it was explained to me that every 30 days you can withdraw 5,000 euros.
Automatic translation:
Romi
BubaKP
Community & Complaints Administrator
BubaKP
1 year ago
So, how much do you have there, you said?
If it is the way they state, it should not take long for you to withdraw it.
Automatic translation:
Gio123
Diamond
1 year ago
Hi I had the same problem with this casino as you described it about
6 months. I didn't get it, then I lost everything out of frustration and never again
Played there mfg,gio
Automatic translation:
Radka
Gio123
Community Specialist
Gio123
1 year ago
Hello, just in case you are responding to a concrete user, please consider using the reply or the quote button. If you skip it, the player may not notice your response, and the conversation may also feel harder to follow.
In any case, thank you for sharing your bad experience; it must have been extremely frustrating!
Automatic translation:
crogan
Romi
Bronze
Romi
1 year ago
Good idea. It's submitted.
Automatic translation:
BubaKP
Silver
1 year ago
After I verified my account, the payments started. So far, they've transferred about 4,000 leva to me. And everything is fine. For now, I'm happy, except for the initial problems.
Automatic translation:
crogan
crogan
Bronze
crogan
1 year ago
Unfortunately my complaint wasn't accepted at Casino.guru ("Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively").
Automatic translation:
Romi
crogan
Community & Complaints Administrator
crogan
1 year ago
Ooh, I'm sorry for that. Our complaint team is unable to investigate it because the casino doesn't keep the information for long, and that is why it was rejected, you know.
It's a shame you didn't come earlier. Hopefully next time you will come right away here if, in any case, you experience some issues.