I still don't have a verified account because they asked for a document again. I sent it to them this morning and am now waiting for approval. But I'm already losing hope that anything will happen at all.
What was the problem with your thread, if it's not a secret?
Automatic translation:
BubaKP
Silver
9 months ago
I would like to inform you that my account was successfully verified. I have now made a withdrawal request. The casino divided the amount of 37,000 BGN into 37 transactions of 1,000 BGN each. I hope everything goes well. I will keep you updated on the progress.
I would like to inform you that my account was successfully verified. I have now made a withdrawal request. The casino divided the amount of 37,000 BGN into 37 transactions of 1,000 BGN each. I hope everything goes well. I will keep you updated on the progress.
Искам да ви уведомя, че профилът ми беше верифициран успешно. Сега направих искане за изплащане на средствата ми. Казиното раздели сумата от 37000 лв на 37 транзаксии по 1000 лв. Надявам се всичко да мине успешно. Ще ви държа в течение за развитието.
I was denied a fairly low withdrawal due to unfounded "verification issues". So I sued Verde in Cyprus in May of last year. As of yet the court has not been able to serve them the lawsuit as there is no one present at the registered office address.
Automatic translation:
9 months ago
Could you tell us what these issues were exactly, though?
I would like to inform you that my account was successfully verified. I have now made a withdrawal request. The casino divided the amount of 37,000 BGN into 37 transactions of 1,000 BGN each. I hope everything goes well. I will keep you updated on the progress.
Искам да ви уведомя, че профилът ми беше верифициран успешно. Сега направих искане за изплащане на средствата ми. Казиното раздели сумата от 37000 лв на 37 транзаксии по 1000 лв. Надявам се всичко да мине успешно. Ще ви държа в течение за развитието.
Automatic translation:
9 months ago
Is it in accordance with the daily max limit, please?
Hello, just in case you are responding to a concrete user, please consider using the reply or the quote button. If you skip it, the player may not notice your response, and the conversation may also feel harder to follow.
In any case, thank you for sharing your bad experience; it must have been extremely frustrating!
After I verified my account, the payments started. So far, they've transferred about 4,000 leva to me. And everything is fine. For now, I'm happy, except for the initial problems.
Unfortunately my complaint wasn't accepted at Casino.guru ("Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively").
Ooh, I'm sorry for that. Our complaint team is unable to investigate it because the casino doesn't keep the information for long, and that is why it was rejected, you know.
It's a shame you didn't come earlier. Hopefully next time you will come right away here if, in any case, you experience some issues.