Is there a possibility of reimbursement in the event of a relapse

Hello everyone,

I hope you are well. Unfortunately, I had a really bad relapse yesterday that could end up being extremely threatening for me. Despite what I know to be an OASINS ban, I made a successful registration attempt in the online casino "Rooli1". Unfortunately, I lost 1700 euros in just 20 minutes.

This situation is particularly worrying for me because it could determine whether I lose my apartment or not. That's why I'm wondering if there are any ways to get this 1700 euros refunded.

I have already contacted the service team and they have forwarded my request to a manager who can decide on it. However, I am concerned and hope for a positive solution.

I would be very grateful for any support or advice.

Best regards

Steven A.

Hello.

Did you manage to resolve your issue?

Hello, according to what I have seen, it was not solved here. You can find all the essentials in the complaint and an explanation why it was not possible. 

But why do you ask?

Because I'm going through something similar.

I'm addicted to gambling and have self-excluded from many casinos, but it's becoming common practice for casinos, when you self-exclude from one casino, to start receiving emails from other casinos in the same casino group. This can't be by chance.

Kahnawake is the only one that has acted so far and has granted my requests for a refund, because many of these casinos use the same license for several casinos.

Unfortunately, this practice is not common in Curacao.

I understand, unfortunately in many cases it is the case that you have to self-exclude yourself from each casino separately even if you are part of one group. Unless otherwise stated in the Terms and Conditions.

Of course casinos should be careful in such cases, but as you say, we know that this is not the case everywhere.

Anyway, if a casino does not respect self-exclusion or has a problem with putting it on your account, be sure to let our complaints team know.

Hi, I was curious to find any info on casinos under Kahnawake license, are they as strict as Malta Gaming Authority? thanks in advance

Yes, I've had a few disputes in which they intervened and within 7 days the casino solved the problems.

And no matter what, they are a commission that always responds within 24 hours that they have received the complaint. Unlike all the others where we send a complaint and don't even know if the email has been delivered.

oh wow, that is impressive. I haven't had any open complaints so far with anyone, but I might have some addiction vibes time to time, I was wondering in case I do start playing with casinos under Kahnawake - would they protect me somehow in case I lose control? With MGA casinos I'm ok, but some of Curacao - gosh that is not safe! I don't want to bring up names, it's my fault anyway.

It's best to stay away from gambling.

The casino guru suggested an application that they promote, betblocker. It turns out that an addict always finds a way, and unfortunately, despite the blocking at times of relapse, some casinos open new domains and betblocker doesn't have them in its database yet. On the contrary, betblocker has kept me away from addiction for many months.