InetBet Casino rejected my $313 withdrawal after I accepted it

I am filing a complaint against the InetBet casino.

I received a free chip bonus and played according to the rules. I managed to win $313 and submitted a withdrawal request.

The system accepted my withdrawal and confirmed it with a transaction ID (45536609). The request appeared as pending in my account.

Later, the casino emailed me saying they wouldn't pay me because players in my region must make a deposit first. However, this rule wasn't clearly stated before I played, and the system still allowed me to request a withdrawal.

I believe this is unfair because the withdrawal had already been accepted and confirmed by the casino system.

Attached are screenshots showing the withdrawal confirmation and the pending payment.

I respectfully request assistance in resolving this issue with InetBet Casino.

I am filing a complaint against the InetBet casino.

I received a free chip bonus and played according to the rules. I managed to win $313 and submitted a withdrawal request.

The system accepted my withdrawal and confirmed it with a transaction ID (45536609). The request appeared as pending in my account.

Later, the casino emailed me saying they wouldn't pay me because players in my region must make a deposit first. However, this rule wasn't clearly stated before I played, and the system still allowed me to request a withdrawal.

I believe this is unfair because the withdrawal had already been accepted and confirmed by the casino system.

Attached are screenshots showing the withdrawal confirmation and the pending payment.

I respectfully request assistance in resolving this issue with InetBet Casino.

Hi, okay, so the only problem is that you have a deposit at the casino? Did they take your winnings or something like that because of it? How much is the deposit you have to make there?

Hey Jaro... I made the $20 deposit... and the $363 I had in my account were withdrawn.

So, making a deposit is pointless because they won't let me withdraw anything since I didn't make the deposit, that's why they're taking everything... And I don't think that's fair.

I don't think it was necessary to take the money. It's okay if the Terms mention that when you take bonuses or between bonuses, you need to make a deposit in order to withdraw, that's quite common. But based on that, they didn't have to take your money. 

I would open a complaint with us and see what our team says. What do you think?