ICE casino not responding

Hi good morning!

Thanks in advance for attention to my complaint

On May 13 I subscribed to ICE Casino and they gave me free spins, I met the wagering requirements to make it collectible and that amount increased, today I have 3 thousand Mexican pesos in my account, to collect I have to make a deposit but when I try to do it I get an error, my account is already verified and I have confirmation of it by mail, however for 3 days I have been trying to communicate via mail or casino chat so that they can guide me in this or tell me what options I have to make the withdrawal and no one answers me anymore, I have read on ice casino's Twitter and Facebook accounts many complaints about payments that were never made, I don't know if they have similar cases or through you I can contact the casino's assistance so they can tell me what's coming

I repeat, my account is already verified, it is no longer a question of documents, I already proved my identity but no one answers me at the casino anymore, was I scammed? What I can do?

Hi, I found a similar case about withdrawal issues posted 3 weeks ago https://casino.guru/forum/complaints-discussion/ice-casino-delaying-withdrawal

I'd say they hope you let it go, cancel the withdrawal and lose the money. The problem is that you somehow need to find a payment method that would work for you so you can make the deposit. Does the error comes up no mater what payment method you choose?