I would like to make a complaint to the "casino y betting house PASTON.ES but I don't know how to do it

Good evening casinoguro team, I ask for your help to file a complaint with PASTON.ES, I am desperate, since I have a problem with them. On January 17 I was going to proceed to make a withdrawal from this casino and bookmaker, when I go to do it I see that the button to make the withdrawal is blocked. I contact the customer service of said casino, informing me that in order to make a withdrawal I have to verify my account, sending a selfie with my ID in hand, proceeding to do so at the same time, and verifying the customer service guy to the customer, that it was valid. Once received, they open a ticket for the process with number 660276, and they tell me that I have to wait 2-3 days for a department to validate everything so that they activate the withdrawal button. Today, February 9, I have no news from said department, nor have they validated anything to be able to make said withdrawal. I have contacted them again to find out how it was going, and what was happening, the boy delaying me, and telling me that he could not inform me of anything, that the only thing he could do is report my call, and my complaint to try to hurry them up. They have done that to me 2 or 3 times already, without obtaining any kind of result. Please help me with all this, since I need the little money that I have obtained.

Hello,

use this link to submit the complaint, feel free to paste a copy of your post right into the complaint, and be ready to cooperate, please.

Let me know if you need further assistance.

Sadly according to the latest complaints, it seems the casino is unresponsive. Well, I hope we will be able to help you.

I already filed the complaint Radka, I'm waiting for them to tell me what I should do, thank you very much for your interest 🙏

I think it's too early for thanks 🙂.

Let us help you a bit more first. I will try to keep an eye on your complaint, I mean on the progress. However, do not hesitate to remind me here on the forum, if you can.

Let's hope for the best!

In principle, today they sent me another message telling me that my documentation has been accepted, and they have unlocked the option to withdraw money, now I have to wait to see if my withdrawal is accepted or not 🤦🏻‍♂️.

Money received, thank you very much for your help. Thank you from the bottom of my heart for your interest, you are a great team.

I'm sooo happy to hear that! Thank you for keeping us posted. 🙂

If you ever need a helping hand or just want to chat a bit - we'll be here!

Have agood one.

Good afternoon, I am writing to you here to see if you can help me..., since January 31 I have not been able to withdraw the balance, on the 30th they asked me for the selfie document plus ID and up to now, I have complained several times for customer service client, their answer is always the same, the financial department has a large volume of work and they have to complain to the DGOJ... There is NO right that a bookmaker does not pay... and they want you to get tired to lose money and not pay, It's not normal today that I still don't have the money in my account, I need help because I don't want them to keep my money...