ForumComplaints DiscussionI won and didn't receive

I won and didn't receive

7 months ago by delalexandre
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1554 views 2 replies |
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7 months ago

I won a large amount and I can't withdraw it. This Casino has the antillephone license. What do I do?

Automatic translation:
7 months ago

It says that there was abnormal activity on my account and that it was blocked, for me to unblock it and be able to withdraw I have to make a deposit of R$ 4999

Automatic translation:
delalexandre
7 months ago

Hello, and based on your complaint, this casino called "BrasiliaWin" is sadly unknown to us. I'm sorry to say that, but in such a situation, we have very limited knowledge of how the casino operates, and guessing the outcome is not an option.

Cooperation and investigation, though, are both inevitable parts of the process, since you have not shared much to explain the issue, I would like to ask you to access your complaint now (click or tap this green link 👈) in order to provide further information. Only then can Veronika press forward with the issue.

Don't worry, if you have questions, or just need further explanation concerning the complaint process, just ask.

Alternatively, browse the official instructions 👈

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