I haven't received my payments and they're still in process since yesterday.

First I charged, they took me about two hours to credit my balance, complaining and sending some inept people to support who don't help you at all, when the charge was credited I theoretically lost everything, there was no bonus left, only 5 thousand pesos with that I won and what I won they don't deposit it for me, on top of that they have a miserable limit to transfer, I'm still waiting and complaining to a machine because there isn't even a person who answers the complaints in support, they always answer the same thing and my transaction request is hanging in the same place, zero recommendable to play here and they have zero responsibility.

Hello,

calm down and let us look into it.

Who are "they," please? I have to say I do not very much understand a few parts but you are obviously concerned about withdrawal. Can you make it clear for me whether there is anything obvious preventing you from withdrawing? For example, could the issues include breached bonus terms, an unverified account, or any other problems? What concrete answers did you get from the casino thus far?

Additionally, could you please specify the exact date and time when you requested the withdrawal?

Let me know, please.