How can this be Casino site but completely clueless about them?

Wow what can I say. What ever happen to investigating. Or doing your job. Is because this place is just as corrupt as a casinos I’m really lost and confused here because you clearly are uneducated when it comes to some of the casino games and how is that possible being a casino site? Have you not heard of originals and how some casinos have these originals and how the outcomes are determined, have you never heard of provable fair and what it means? If you play a game that’s based off of provable fair. It is then not a lotto based game. And it is not fair to me as a player to get screwed and cheated out of $300. Because you are uneducated and don’t know more about the game and provable fair itself. Well learn because to me told sry about you being cheated out of $300. Because you feel that keno is a lotto based game and that I should reached out to the provider. Well it clearly states that y’all have a lot to learn about online casinos. But how difficult is it to take 5 mins to understand more about it. I thought you were here to fight for players that was done wrong. Are you not? When a player spends hours breaking down all the proof I had showing exactly how I was cheated. Using 4 other sites as a reference. Showing how every round matched identical to my betting site and. 3 others as a peer check. Then when it came to the rounds I physically put a value on and played only 3. Numbers on Keno 1,2,and 3. That’s when my betting site changed when it should of hit those numbers to a set of random numbers. That then no longer matched the same out comes that the other 3 sites all still matched. Then after 400-500 played rounds. I then switched too 3 other numbers. And not 10 bets later the original numbers 1,2,3 hits and of course it’s when I stopped playing it. B

I did not really understand what you were talking about here until I opened your complaint here.

Unfortunately, as explained by our team, we are unable to help with such an issue, and that is why your complaint was rejected.

As we don't have any specialists here for sports betting, we don't have anyone for this type of game, so there is no need from your side to get abusive at all.

Please seek help as advised, and hopefully you will find your right. All the best, of course.

but my complaint I was playing keno numbers 1, 2, and. 3. That never ended up hitting for me. Which doesn’t happen because the numbers 1 2 and 3 are the most common hit numbers to show up together out of the ten total numbers that is picked every round. So when I played over. 400 rounds and those number never showed up at the same time is when I knew something was not right. Well they do have a verifier where you can verify the rounds to ur seed once u insert your seed information and select the nonce or round you want to check and of course which game ur checking. So when I checked with their verifier it showed me the same outcome that happened when I played there. But of course if I was cheating. I wouldn’t tell on myself so of course my verifier is going to show you what I want u to see. That’s what made me check another sites verifier. Now the thing is using another verifier may not use the same seed interpretation so it could tell you the wrong data completely. But that’s why I checked multiple rounds/nonce. And every single time the second site I used to peer check the playing site when numbers 1 2 and 3 would hit. My playing site also would hit. I checked every single nonce and ever round before and after my betting rounds match every time. The only time it didn’t match was when I physically place a bet when it was its time for 1 2 3 to hit on that nonce it didn’t. Which 100% says they altered it if all the other rounds match exactly the rounds when. 1 2 and 3 are to hit. But I said let me get even more proof. Let me check 2 other sites. Just to make sure it’s something random that it just so happened my betting rounds didn’t win but somehow all the other rounds match when it was supposed too. And sure enough the other two sites had the exact same results. So that’s 3 sites that all show that 1 2 and 3 are to hit and give me the win. On 6 out of the 400 or more rounds I played. And sure only 6 rounds out of 400 plus why is he complaining well that’s because each round that should have won would have been a 85x my bet. And after 85 rounds of not winning I then doubled my bet. And I did this every 85 rounds. So by the time I was around the 360 round I was betting on I was at 4 dog coin. And that times 85 well that’s a $30 win maybe more just on that round alone. Now if the rounds played as they should have. Well then I would have never gotten has high as. 4 dog coin cause they would have won at least every 100ish round like it shows. But I will send you a screenshot. But I had support agree. To use another site other than theirs to verify my rounds. And I know for a fact he realized I wasn’t lying and those rounds I played should have won. Because he didn’t reply for almost 30 mins. And then wouldn’t share with me what the other sites verifier showed now why not unless u have something to hide. He didn’t have an issue showing me the results from that other site when he was checking his seed. And it was only 2 rounds I asked to check. One round where all 4 sites including theirs shown 1 2 3 hitting. And then one round that should have hit and did on the three sites I check. But on their site was a loss. He kept saying I didn’t know how to check my seed and that’s why it was showing different so I asked him to check and show me on another sites verifier just to prove one that you can’t blame me for putting in the wrong info because it support would have entered it. And two because he then would show the same outcome as my other three sites shown. I mean why would you agree to check and show me the results. Then not. Because anyone and I mean anyone being accused of something that they aren’t doing has no issue at all showing the proof to prove the other wrong. Because we all get satisfaction when we do and prove we aren’t wrong. I have that whole conversation screen recorded. He wasted 3 hours of my time the other day. And still couldn’t physically prove the rounds played had the same outcome. That and he kept asking for my history where it shows me actually betting on that particular round. But tells me I can only go back 25 rounds on my history. And they absolutely have no access to get any history past those 25 rounds from them. So all I have is 25 rounds in total of my history that me and them can only see. On a game i played 400 rounds of. I find it hard they can’t do back that far. But again then that’s physical proof I did bet on that round and I wasn’t paid when I should have been. They can say well we have no proof you even placed a bet on that round. Which is a dirty. So are you going to do what’s right here and educate yourself about what happened. And fight for what’s right. What this sites about. Or are you just going to tell me hey sry but hey we see this as lotto style ( which it’s not close at all). And we aren’t even going to give you the benefit of doubt and talk to the site to get more info and let this company cheat more players out of their hard earned money.

How can you fight for players rights if you never learn about online casinos. You’re saying sports bets. When it had nothing to do with it. The simple fact is no one even tried to learn anything about what was happening. And that just tells me y’all took a bribe. And are calling me stupid. How can you say u fight for players rights. But not fight at all. This place is just like what is said on trust pilot. The reason this is getting closed is because I proved that provable what they swear can’t be altered was just that. And you know what can if worms that opens up. Well plain and simple don’t cheat. And don’t be fake. Like this site is. Knew all these places hide the real truth. When it comes to a site really cheating players. Oh but we just make sure we get your withdrawals or deposits. That’s all we can learn how to do.

Because you consider keno a lotto style game? Do you even listen to anything you say before you say it. A lotto style game is every game played in gambling. Where you hope you hit an outcome you want. Slots is a lotto style game. You hope to get what you need to win more then what u came in with. Bingo the same. Roulette. You hope it lands on what u selected, keno. So really lotto style game is the best lie you can come up with.

I'm sorry we couldn't provide any assistance, really.

Here is the thing. You can provide assistance. You just choose not too. And why is that? Why are you choosing not to do what’s right and fight for a wronged player. It’s not like you need to do anything special just look at the proof submitted. I even reached out on the discord group I’m a member of. The one who actually created the first site I used to check. And when he plugged in the code used to verify the outcome. This is what says is what’s supposed to happen. That they did cheat me. So I ask again will you please do the right thing here and help me. I’m not asking for anything other than what u was supposed to receive.

I will not go into all the explaining again here. We have said everything by now.

Unfortunately, as explained many times before by our whole team, we are unable to do anything in this case.

That’s the thing you state you have explained many times before. But you haven’t explained a thing. Your own words " I will not go into all the explaining again here". So if you can’t explain here. Which why does it matter where you explain. How has it then been explained to me several times by ur staff. Kinda makes no sense right. Cause the only thing said to me was You consider Keno is a lotto style game. Oh so just because yall consider it instead of actual looking into the style of keno I was playing that means who cares that the sites cheats people. When lotto is still gambling. When every single game played at a casino is lotto based. It then goes to question what is it you actually do here.

Hello,

I understand you expected something different; however, as stated in the complaint, we are unable to address lotto-based investigations; that's honestly all.

This kind of thing belongs to the licensing authority or the game provider, not to someone who is not even allowed to request the game codes. I'm sorry.

"The player from Virginia believed he had been cheated while playing KENO, as his selected numbers did not register as wins despite mirroring outcomes on other verifying sites. He detailed discrepancies between his betting outcomes and those displayed in multiple verifiers, claiming that changes had affected his balance and resulted in significant losses. He requested to obtain his betting history and for his balance to reflect the expected outcomes of his bets. The complaint was resolved by the Complaints Team, who stated that KENO fell under lottery-style games and recommended reaching out to the game provider for further assistance, as they were unable to proceed with the complaint."

Still, it is not necessary to downgrade conversation into blind accusations so I ask you politely and for the last time to stop being personal. If our services don't meet your expectations, closing your account might be the most suitable option.