Hook Casino – Verified account, €3,011 balance withheld, withdrawals declined or ignored for 5+ week

Hi everyone,

I'm looking for advice and want to warn other players about Hook Casino (hook.casino).

My situation:

My account is fully KYC-verified.

My balance is currently €3,011.25.

Between 11 and 24 August 2026, at least 8 withdrawal requests (€1,000 each by bank transfer, one of €862.25) were declined with no written reason.

Only 2 withdrawals went through (13 and 14 August).

Another €1,000 request submitted on 18 August 2026 has been stuck in "New" status for over 5 weeks and has never been processed.

What I've done:

Contacted live chat every 2 days. The answer is always the same: "it will be processed." Nothing ever happens.

Sent a formal written complaint by email on [date], asking for payment within 7 days.

Sent a final notice on 17.09.26

.

No response at all to either email, not even an acknowledgement.

Evidence I have: screenshots of the full withdrawal history with request IDs, chat transcripts, and copies of both emails.

Hook Casino isn't listed here yet, so I can't file an official complaint. I've asked for it to be added.

Has anyone else had the same experience with this casino?

Has anyone managed to get paid, and how? Any advice on the next steps would be appreciated.

To anyone thinking of depositing: be careful. Other reviews online describe exactly the same pattern.

You don’t need to wait for Hook Casino to appear in our database before submitting a complaint. In our complaint form, select "Casino not in the list above? Click here" and enter the casino’s name and website address.

With your €1,000 request pending since 18 August and no clear explanation for the rejected withdrawals, I’d recommend taking that step now. The delay you describe is already well beyond our usual 14-day waiting period.

Attach the withdrawal history, chat transcripts and unanswered emails you mentioned so our team can review the timeline. Please also clarify whether the €3,011.25 includes the pending €1,000 withdrawal or is the balance remaining separately in your account, so the disputed amount is recorded accurately.

Let me know if you have trouble proceeding with the form, and we can help you with that.