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Hitnspin Casino verification

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1 year ago
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1 year ago
deus

So I signed up there and after playing there for almost a year I won something. Now I have to verify my account there and that's where my problem arises. The account I used to deposit money there was closed because I changed banks. When I asked for a bank statement the bank sent me an email saying that the account had been closed and I no longer had access to it and wrote to the casino about transactions. I wrote to the casino several times explaining that I had since changed accounts and no longer had access to my old account. First they asked for proof that the account had been closed, which I also submitted, and hours later when I wrote to support again they insisted on a bank statement and I had to explain it again and again. I'm not getting anywhere. What should I do?

Automatic translation:
bigtraxxas28
1 year ago

So do I understand correctly that this is the only reason your account doesn't get verified, right?

How long is this going on for, though?

Our complaint team could actually try to communicate with the casino in your regards and help resolve this issue, if you wish.

Just file a complaint here, and we'll have a look at the situation together.

Follow this link to do so.

If there is anything we could assist you with while submitting a complaint, please let us know.

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