hELLO, Igeted a bonus from them, with 50 fs and i made 5k RON, AND THIS CASINO said to me that i violatd their rules. This are excuses instead that i couldnt deposit 2 days after day closed my account, and also they gave my perosnal data now. What can i do? They dont want to give me my money back
Hello. Firstly I would like to ask you a favor, please.🙏 There is no need to write posts in English, if this is not your "mother language", as we say. We do have an auto translate function here, which is helping us to understand people all around the world. Sometimes is a bit difficult to understand what people would like to say exactly, if you get me.
Anyway, let's get to the bottom of the issue, you are having at this casino. I can see you have already submitted a complaint and our team is working on it. If I may ask, not sure if I get it right, you know. You did not deposit any money to this casino, you got some free spins and won money from those. Is that right? Have they explained what rules exactly have you violated, before the casino blocked your account?
Hello yes. From the moment I created my account, I received 50fs and completed all the conditions of circulation, making 50 million, money that could be taken out of the account. I mention the fact that they lied to me on live chat that the verification is in the last stage, when, after 2 hours, I could no longer access the account and a text "user ITs blocked" appeared. I couldn't deposit, they blamed their system, while other people could deposit in the casino. I contacted the chat for this as well and they said that the money can be deposited before you do your verification, with any card. I strongly believe they are lying and just looking for excuses not to give me money. I hope you can help me, I would be grateful🙏 They said I violated their rule with bonuses and IP, that was their reason and when I told them to show me and declare it, they pretended not to know the subject and avoided it
Firstly I'd like to thank you for taking my tip into consideration and starting to use the auto translator, here. I reckon everything you write is more understandable now.👌
From what you write about, that the casino blocked your IP, I actually can understand the reason, now. As I have read in your complaint, Veronika has explained it there perfectly. She wrote: "Dear alexmirinciuc, It is important to understand that creating multiple accounts in a casino to take advantage of bonuses is strictly prohibited according to the terms and conditions. The casino has the right to close all of your accounts and seize any winnings. It is worth noting that creating a new account does not mean it will be detected immediately. Many online casinos conduct verification checks only when a withdrawal request is made. However, this does not give you permission to create multiple accounts."
As I have also read, the casino representative has explained the whole issue. Let's see now, how the case will continue, I am really eager to see that. 🤔
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