Help needed: Over €80,000 in winnings denied! Bet24-7 (Versus Odds BV) closed

Hello everyone,

I am contacting you because I am in an extremely frustrating situation and am hoping for some insights from other players' experiences.

This concerns the Bet24-7 Casino (operating company: Versus Odds BV, which apparently also operates partly under the name Modern World Entertainment BV).

Briefly, the facts:

I won over €84,000 there some time ago. When I tried to withdraw my winnings, my money was completely withheld. The casino's explanation: I had supposedly violated the maximum bet rule (maximum stake of €20) while a bonus was active. As a "gesture of goodwill," they only refunded my initial deposit of €20.

The evidence:

I saved screenshots from my account before it was closed. These clearly show that my bonus balance was exactly €0.00. The amount of €80,022.81 was entirely in my real balance (withdrawable real money) and was displayed as the "Total Withdrawable Amount". Therefore, it is demonstrably true that no bonus was active at that time!

The current hurdle:

1. The Bet24-7 Casino has now completely ceased operations. However, its parent company, Versus Odds BV, still operates countless other websites.

2. I had previously filed an official complaint about CasinoGuru here, but unfortunately it was closed without resolution because the casino completely refused to cooperate.

3. The former licensing authority in Curaçao (Antillephone) has since confirmed to me via email that they have ceased operations and are no longer responsible.

My questions for the community:

Has anyone had similar experiences with Versus Odds BV recently and perhaps has a tip on how to put pressure on the parent company?

Has anyone successfully navigated the process through the new authority in Curaçao (Curaçao Gaming Control Board / CADRE)?

Does anyone know of law firms (ideally with litigation funding) that take action against such operators and have good success rates?

I am incredibly grateful for any advice or contact. A huge amount of money is at stake, and I don't want to let this unfair incident simply go unaddressed.

Thank you in advance!

Hello, I read about what happened to you and I’m shocked. It’s sad that the casino didn’t resolve this situation with us, but I suppose they had their reasons. The fact that they’ve ceased operations is another factor that certainly didn’t help in any way toward resolving this. 

To be honest, I’m not sure that putting pressure on the parent company would be enough to get the casino to pay you your money. If even the licensing authority is staying out of it, I can’t imagine how else this could be resolved. 

It really upsets me, though, and I’d love it if something could be done about it. 

If you figure anything out or if someone gives you any advice, be sure to let me know.

Who could I contact to possibly get help?

Maybe I would try our team.

Don't know if we can proceed but we can try.

That would be great 🙌🏼 can you help me with that?

Like I said we can try, I don't know how it will turn out. 🙂

Here is the link to the complaint and describe your situation to our team and wait for them to get back to you.

I'm curious what they will tell you.

Thank you so much! I've filed a complaint and I'm curious to see if I can get any help. There are still plenty of Versus Odds BV casinos active after such an incident.

@jaroslav thank you so much 🙌🏼

I saw that the complaint won't be published. Apparently, you've dealt with this with us in the past, and we were on your side, but the casino decided not to address it or resolve it, so unfortunately, there's nothing more we can do.

I'm sorry if I gave you any false hope. 

Thank you very much for your efforts. Is there any other way I could contact someone – regulatory authorities or something like that?

If the casino is closed, then I'm afraid probably not. 😕

I strongly recommend you to contact SBGOK.

What is that?

The SBGOK foundation helps victims to recover legitimate claims. We support loss recovery through investigation, mediation and litigation. If necessary on a contingency (no cure, no pay) basis so your success becomes ours.

Thank you so much, I'll give it a try. Do you have a link for me?

Hello, let me just post this: https://sbgok.org/claim

Would you kindly let me know whether it helped with the closed casino involved? I'm really curious, because that could be really helpful.

Hello, I left a message there but haven't received a response yet.

Hello.

Honestly, I have no idea how the website is supposed to work. I just hoped they could help you while we could not accept your request.

Hi Rolexesh, I had some queries about your X3bet complaint and wondered if you were refunded all your deposits or just your net loss?

im experiencing almost exactly the same issue you had with them and it has really affected me.

Sorry I did not know where else to contact you.

thanks for your help

Hey, can you tell me a little bit more about your situation?

It’s really unfortunate that it seems there is not any clear path to take after the casino is closed and the initial complaint has already been resolved. Considering the big sum of money involved, I understand why you keep looking for different options. Hope SBGOK returns to you soon. It would be useful to understand whether they are able to pursue claims against a company such as Versus Odds BV after the casino has closed down.