Hello dear komunity can someone give me advice?

I live in Switzerland but am not a Swiss citizen. First I have a strange experience with casino licensed in Switzerland (long time customers) because of withdrawals lately ( my debit card has deposit limit it can't withdraw money to my DEBIT card - my bank says I have no deposit limit) njn it is like that I won't play there anymore...

But then I decided to go with kryptocasino...Stake

Unfortunately I didn't inform myself beforehand ....reported paid in (played with VPN) and now ....account blocked......

Support...nothing....money is in it but I can't do anything....

Do I get my money?

Thanks for any info....

Hi, I'm looking at the Stake casino review and it shows that VPN isn't allowed there so that might be the reason for the issues with your withdrawal. You say "support does nothing" so what kind of information do you have from the customer support?

What's the last information they gave you when you asked about your locked account?

So I asked support why is my account blocked...I got the answer 2 days ago that I have to do all 4 parts of the certification given by the casino and a selfie with ID and a note with the date...but everything was done after Nothing for 2 days....I can log into my account but can't do anything else....

Sounds like the casino is working on the verification. I know you feel like nothing is happening, but I would wait for a few more days. No one can speed up the process for you, you know?

Remind the casino occasionally, yet stay patient. I have to say we allow casinos 14 full days for the whole verification untill we step in through the complaint. This is a well-established casino, thus I'd like to think the verification will be done soon enough.

If not, come and share the progress so we can offer support when necessary.

Hello Radko,

So after 8 days I got an email and I don't know what to do next....

1 level verification

I have to give correct address.

I gave the address, but I can't find the country. (Switzerland is not in the selection)

2nd stage verification

Photo on both sides of official document + selfie with the document + date and account names.

Have I sent official document (residence document is the same as ID) - will not be accepted

You Wohlen Passport...unfortunately I'm a Czech citizen so I only have a CZ Passport so I don't think it will be accepted either because I live in Switzerland and don't have a CZ address.

3 and 4 level verification

Did I not accept sent a bank account statement and did not accept a payslip (last one).

So I don't know what exactly I have to do anymore....I have about 560 euros in my account and I don't think I'll get it anymore....

Hi Radim!

Greetings from the Czech Republic.

Well, it will still be the same problem, I'm afraid. This casino does not accept players from the Czech Republic or Switzerland.

So, I'm wondering how you registered there in the first place. I can imagine that a name, maybe a date of birth and an email was enough for that?

Anyway, you played somewhere you shouldn't have and I assume you used VPNs to be able to deposit and play at all. It's not a good idea. This way you bypassed restrictions, if the casino has any and you were allowed to play from a prohibited country.

I am very afraid that you will not pass the verification and won't get the winnings.

That's how I see it.

Honestly, there probably isn't much to say about it here. Always check in advance whether the casino in question accepts players from the country where you reside and have an ID or passport - and if you intend to use a VPN, then find out if you can - ideally by asking in the chat.

You certainly won't spoil anything by doing so.

Thanks for the info....

So register me exactly the way you describe.

Why? I watched a streamer, asked to look at his site and VPN allowed, he says....

I even have to look at your site Casino guru through VPN. Your site does not work in Switzerland (blocked)

Njn I hoped that I would at least get my paid-in money back ... (500 euros)

Thanks anyway and greetings to the Czech Republic

I'm also afraid that if you didn't provide the correct info about yourself, you won't pass the verification. Usually, if you can't find your country on the list, it almost certainly means that it's restricted.

I'm just wondering what's the streamer's name? Can you remember it?

Hi Daniel,

Thank you ...

I think it doesn't matter which one

Streamer that was...is that my mistake that I didn't inform myself enough....I just hoped that there are possibilities that's getting my money because I didn't damage the stake and want my paid money back...

This is the info I got...

VPN allowed....njn

Hello!

That's a shame you can't remember.

But more importantly, where this screenshot comes from? Does not look like Stake's official website.

🙁

For official info, I would consult the casino's terms and conditions only:

"14.3 Persons located in or reside in Afghanistan, Australia, Belarus, Belgium, Côte d'Ivoire, Cuba, Curaçao, Czech Republic, Democratic Republic of the Congo, Denmark, France, Germany, Greece, Iran, Iraq, Italy, Liberia, Libya, Lithuania, Netherlands, North Korea, Ontario, Portugal, Serbia, Slovakia, South Sudan, Spain, Sudan, Syria, Switzerland, United Kingdom, United States, Zimbabwe (the "Prohibited Jurisdictions") are not permitted make use of the Service. For the avoidance of doubt, the foregoing restrictions on engaging in real-money play from Prohibited Jurisdictions applies equally to residents and citizens of other nations while located in a Prohibited Jurisdiction. Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction or Restricted Jurisdiction, is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by Stake to identify your location and providing Stake with false or misleading information regarding your location or place of residence.

14.4 The attempt to manipulate your real location through the use of VPN, proxy, or similar services or through the provision of incorrect or misleading information about your place of residence, with the intent to circumvent geo-blocking or jurisdiction restrictions, constitutes a breach of Clause 5 of this Terms of Service.

"

I'm truly sorry. 🙁

Hello Radko,

The screenshot is from the streamer side, unfortunately I don't say that, I don't think it matters, does it?

I didn't read the official terms and conditions correctly, unfortunately that's the way it is...

like i say my mistakes...

I say that pa pa my 500 euros....

Thank you all very much....

LG

radim

Hello Radim!

What can I say, I'm sorry you had to learn this rule the hardest way. It may be convenient to rely on streamers to register in an unknown casino without any checks or doubts, yet rules remain rules - those should be read.

I do not want to put more sorrow here, still, let me add a guide called "How to choose an online casino" here:

https://casino.guru/how-to-choose-an-online-casino

I sincerely hope this was the first and (also the last) severe issue you encountered in online casinos!

Good luck everywhere you go! ✨🤞