Harrycasino confiscated winnings

Hello,

I would like to warn other players about my experience with Harry Casino.

I requested permanent account closure/self-exclusion over a month ago because of financial difficulties and gambling concerns. Despite this, the casino continued sending me promotional emails almost every day and allowed me to continue depositing and gambling.

I contacted live chat multiple times and sent emails asking for my account to be closed, but nobody properly handled my request.

Later, after winning £4000, the casino confiscated my winnings claiming I violated bonus terms. However, their terms do not clearly mention Feature Buy / Bonus Buy restrictions, and the system allowed the gameplay without any warning or automatic restriction.

If this gameplay was truly prohibited, the system should have blocked it automatically instead of allowing the bets and later confiscating winnings.

I also noticed the website does not clearly display licensing and regulatory information for UK players.

I have screenshots, emails, promotional messages, and live chat transcripts as evidence.

Hello, I understand this must be difficult, especially if you stated your request clearly.

In my opinion the best call of action is to submit a complaint request and give my colleagues a chance to take a look at that. https://casino.guru/complaints/create 👈👈

I spot this casino listed in our internal system and the trustworthiness is, however, quite low, so I would be ready for anything. DId you meanwhile try to put more obstacles between you and online casinos? You may ask someone close to change the casino password and email password for you.

Maybe closing the email account or changing the phone number would be helpful, based on the severity of the situation.