GratoWin - Promoter of compulsive gambling

Hello,

The casino so highly rated by CasinoGuru promotes compulsive gambling!

I asked for self-exclusion due to gambling addiction and look what I received:

Hello,

I'm quite convinced you are familiar with the complaint feature. So, please submit one.

You know, we just can't change a casino's safety index solely based on one screenshot. 🤷‍♀️

Can you also show your initial request, please? I bet it's useful to see the whole associated communication, at least. In my opinion, this is a rather standard automatic response. Thus, I'd like to see what happened just before this "offer". Thank you.

Hello,

GratoWin, after speaking with them, returned my money.

You can close! Once again, Casino Guru did NOTHING!

Great, I'm excited with you. 

However, it is not clear to me why we should do something in this case when you have not had any complaint filed ?