Golisimo casino .

I want to open a complaint about golisimo casino but it is not on the list! Can someone from the management help me?

please

The review of this casino is actually being prepared, but it's not ready yet, and that is why you couldn't find it on the list yet.

That's not an issue at all, though. You can submit a complaint anyway.

Could you first describe to us what the issue is, though?

Golisimo casino complaint

Hello, we have noticed. Do not worry and keep the conversation in this thread, please.

I would also like to complain!

Can you tell me about your case so I can recommend if it's good to complain?

Hi, I had 3 successful withdrawals each 500 € but I still have remaining 3 withdrawals worth 1397 € unfinished for over 3 weeks. Support says, it’s still being verified and that I should not be worried . I am worried, it’s bloody 3 weeks, thanks for help

I would definitely open a complaint with us, though, as I don’t think waiting three weeks is completely normal for a casino withdrawal.

It’s good that you’ve successfully withdrawn money from them before, and I would take some reassurance from that. I think you’ll probably receive your money, but they definitely shouldn’t be keeping your withdrawal under review for this long.

Here’s the link where you can open a complaint, so feel free to do so. Did the casino tell you anything more specific apart from the general statements about the delay?

So this morning €500 and €397 arrived. €500 left. I take it as a technical delay. It really doesn't seem like Golisimo is a downright scam casino. Thanks for the reply!

I’m really glad to hear that. I hope your final withdrawal goes through without any issues and perhaps even a bit faster than the previous ones.

Once you receive the remaining funds, feel free to come back and let us know how it went.🙂

It’s already been 6 days since I requested my withdrawal, and I still haven’t received the money.

I was clearly told that the withdrawal would be processed within a maximum of 3 business days, but it has already been well over 3 business days and I still haven’t received the funds.

Has anyone else had a similar experience? Is it normal for withdrawals to take this long?

Hello, I found more or less similar experiences in this thread, so I guess you can take a look around. Though I do not dare to say this is supposed to be normal, from a more general perspective, it happens. Still, the casino should eventually get in touch with you and explain the situation to you. If I'm getting this properly, there have been no signs of issues; no one has told you anything further. Am I right, please?

Yes, that’s correct. I’ve contacted customer support several times, but I’ve received the exact same AI responses every time. I also sent them an email yesterday, but I still haven’t received a reply.

That can happen sometimes, and since we’ve already seen a few similar cases with this casino, I would probably be prepared for a slightly longer wait just in case.

Casinos sometimes advertise very fast withdrawals, but those timeframes may not necessarily apply to every payment method. For example, a crypto withdrawal can often be processed faster than a bank transfer. There can also be other reasons for a delay, such as a withdrawal queue or an issue involving a payment provider.

So for now, I’d remain patient and see how the situation develops. I wouldn’t say that contacting live chat or sending emails is pointless, but if they keep giving you the same answer and there’s no other specific problem besides asking you to wait, they may simply not have any new information to give you yet.

We generally give casinos up to 14 days to process a withdrawal. If that time passes and you still haven’t received the money or any meaningful update from the casino, definitely let us know and we’ll see how we can help.

Account opened 10 days after addiction disclosure at sister brand

An account was opened for me at Golisimo on 25.04.2026 — no email or contact from Golisimo exists in my inbox before that date. This came exactly ten days after I was targeted with a personalised "VIPHive" marketing campaign at the sister brand RoboCat, where I had disclosed a documented gambling addiction and had my account closed in 2025. This timing is, in my view, not coincidental.

Golisimo's support (staff member "Despina") is the same individual who has handled my correspondence at RoboCat, which is consistent with the shared Zendesk support-account identifier ("X-Zendesk-From-Account-Id: 243254d") found in original email headers across five brands operated under Stellar Ltd. (Company No. 15789, Anjouan).

I have submitted a GDPR Art. 15 disclosure request for my full account and transaction data, which remains unfulfilled at the time of writing. I could not find evidence of an active licence recognised in Germany for this brand.

Receiving personalised gambling promotions after telling a casino about an addiction is concerning. The original closure request and the messages you received afterwards would be relevant to understanding what happened.

When you say an account was opened for you at Golisimo, do you mean it was created without your involvement, or that you registered after receiving the VIPHive promotion? Did you subsequently deposit or lose any money there? Also, did RoboCat confirm that your exclusion covered its sister brands, or only your RoboCat account?

You mention closing the account in 2025 and receiving the promotion ten days before April 25, 2026. Could you clarify when you first disclosed the gambling problem?

The shared support details may be relevant, but they alone don’t establish how your exclusion was handled across the brands. We can look at the responsible gambling issue once those details are clearer; GDPR compliance and German licensing questions would need to be addressed by the relevant authorities.

Hello, I would like to say that this is not the first time I have heard of such a situation, including the "VIPHive" marketing campaign. Robocat Casino has earned this specific warning:

I contacted the Complaint Team to let them know about our experience because I believe the matter is worth further investigation in the form of a complaint. I know there was one attempt by the beginning of September, but it did not go through. However, I did not spot this specific description there.

Would you eventually be willing to lodge this situation in the form of a complaint request? Just copy and paste your forum post into the complaint request form and my colleague will get to it. To help you close the casino accounts, but also to gather further insights about those practices involving the "VIPHive" thing. 🙏 Is that ok for you, please?

Hello,

Thank you for your questions, I will gladly answer them one by one:

VIPHive / Golisimo: The "VIPHive" marketing campaign specifically targeted the reactivation of my RoboCat account, which had previously been closed due to my documented gambling addiction. Ten days after this targeted reactivation attempt, I registered with Golisimo – without any prior contact with this brand – and deposited funds, resulting in a net loss of approximately €10,000. The account was not opened without my involvement. In my view, the problematic aspect is not the registration process itself, but rather that a targeted reactivation attempt with a brand closed due to gambling addiction immediately preceded a new registration with its sister brand – with a provider that uses the same support (the same Zendesk account ID) across all its brands.

Confirmation of the exclusion: No, RoboCat never confirmed in writing that my exclusion or account closure also applied to the sister brands. This was never communicated to me – which, in my view, is part of the problem: If the brands technically share the same support, but an exclusion apparently doesn't work across brands, this actively contributes to reactivation.

Time of disclosure: The first documented disclosure to RoboCat was on August 29, 2025, which is correct. However, I disclosed my gambling addiction to the group of companies as a whole – specifically via VinylCasino – much earlier, on March 14, 2024 (Zendesk ticket 13647192), requesting permanent account closure. This is the earliest documented disclosure within this brand group.

Regarding your offer: Yes, I'm happy to submit this as a complaint. I'd be pleased to copy my forum post into the complaint form – please let me know briefly whether I should do this myself or if your colleague should handle it from here. I've also prepared a case summary, which I'd be happy to send you; it lists all the incidents in one place.

Thank you for your support.

Hey and thank you very much for helping us get into this. I see it's a very complex situation, not a pleasant one, of course, so thanks for sharing on the forum and helping others to be aware of those practices.

My colleague Matej is ready to get started, so if you could please follow the link to the complaint and post it all there, we would really appreciate it: https://casino.guru/complaints/create 👈

Hopefully we can do something about this with your help.