Golden Panda Casino / betting

Hi.

https://www.goldenpanda.com/

I want to make a complaint with Golden Panda.

This is not possible since you dont have this casino in your list.

How do I make a complaint then?

May I ask what the issue is at this casino, please?

There is a possibility to file a complaint for casinos not listed on our website as well. You just need to select the option when filing the complaint "Casino not on the list," or you can choose any casino from the list but clearly state the name of the right casino at the beginning of your description of the issue.

Could you first provide some more information to us, though?

I've been waiting for my money since December 6, 2024. It's €1,300. Now my account has been blocked. I've been put off in the chat for weeks. I don't get a response to emails. The casino doesn't respond to complaints. The licensing authority doesn't respond to a complaint either.

I think it's downright criminal. Don't play there!!!

The casino had responded to this review. They offered to review the case again. I've already requested this twice, but so far I haven't received a reply to my emails. No response at all. They're simply keeping my money, which was verifiably transferred back from my bank. So what's the point of this reaction?

The casino refuses to pay out my funds, which were transferred back from my bank. This money was not accepted because my bank does not accept funds from MIFINITY (the provider the casino used for withdrawals). These €1,300 were immediately transferred back to the casino. This is my money, which is now not being paid out!

Another week has passed. No response! The casino just keeps my money. It's criminal! Even though you promised to take care of it. Fraudsters!

Today, June 1, 2025, my money still hasn't been paid out. The bank has confirmed this transfer to the casino. The casino is keeping my money. This is theft!!! They're thieves and fraudsters!!!

If you would like us to reconsider your case or require further assistance, we warmly invite you to contact our Complaints Team. We would be happy to carefully review your matter and find a fair and respectful resolution.

What's this all about? You're not doing anything! You're not even looking for a solution!

Here is the casino’s response regarding the help offered:

Thank you for your message.

After a thorough internal investigation, we can confirm that your account has been permanently closed in accordance with our platform's Terms and Conditions.

Please note that this decision is final, and no further access to the account will be granted. We understand this may be disappointing, but we are committed to consistently enforcing our policies to ensure the integrity of our services.

Best regards

Golden Panda Complaints

My money is gone, stolen. My account has been permanently closed. Scammers!!!!

I am sorry that we couldn't be of any help with this case of yours. Unfortunately, if the casino is not willing to cooperate, we are unable to do much.

But what caught my eye is that you said your bank doesn't accept Mifinity.

May I ask what the reason is, though?

Is there any other withdrawal payment option, or not?