Goldbet does not pay out winnings and blocks your account rather than paying out

Hello, does anyone have experience with making withdrawals and not getting paid and the account being blocked and restricted with a duplicate account? I don't understand, I don't have a duplicate account, it wouldn't make sense to lose the process that I've been building for a long time and had 5000 CZK there. How to get money from 5 I'm in the right, I haven't broken anything.

goldbet does not pay out winnings

Can anyone help or advise?

An allegation of duplicate accounts needs a clear explanation, especially when you say you have only one account and CZK 5,000 remains unpaid. We can’t determine what happened from the allegation alone.

Could you share the casino’s exact message about the block, with your personal details hidden? When did you request the withdrawal, and was your account already verified? It would also help to know whether you used a bonus and whether anyone else in your household plays there.

Your complaint has already been submitted and is waiting for review. Please give our team time to assess it; they’ll ask you for any further information they need. In the meantime, you’re welcome to keep us updated here if the casino provides a more specific explanation.

Anyway I have one more question for you regarding your complaint. You are talking about casino Goldbet on the other hand you try to open complaint against casino- Goldqiro. Which one exactly are you referring to please?

Sorry, it's Goldbet and the account was verified and I had already withdrawn about 4 times before, then I reached the silver level and was given the opportunity to withdraw funds within an hour to a maximum of 1 day. So why would I create a duplicate and start everything from scratch again, it doesn't make sense. It took more than a week and I reminded myself every day both in the casino chat and on Telegram and then by email and I received the same message about the duplicate account. It is possible that an error occurred when changing the phone, I bought a Samsung and I don't use Xiaomi, but I moved everything properly and so hopefully it's fine. I can send screenshots to the withdrawal ID, I also have conversations from the email and a recurring email about the duplicate. Thank you for your time and I believe that it will be resolved.

Switching from a Xiaomi to a Samsung and logging into the same existing account does not, by itself, mean you created a duplicate account. However, we can’t yet tell what triggered the casino’s allegation.

When you moved to the new phone, did you simply sign in with your original account details, or go through any registration process again? You can also share the exact duplicate-account message here, with your personal details hidden.

Your previous successful withdrawals help establish the account’s history, although they don’t settle the current allegation. Since you’ve confirmed that this concerns Goldbet, please clarify the casino name in your existing complaint too, so the team assesses the correct operator.

Let’s see what the review establishes before drawing conclusions about the phone change or the unpaid balance.

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Thank you for sharing the screenshots. Goldbet cites its duplicate-account rule and confirms that it will maintain the ban, but the messages don’t explain what specifically links your account to another one. They also leave your question about the remaining CZK 4,800 unanswered.

The rule mentions shared household details and IP addresses as well as personal information. Has anyone else in your household used Goldbet? This could help clarify the allegation, although a shared connection alone would not establish that you operated both accounts.

Since your complaint is awaiting review, let’s see how our team assesses the information. Please also hide your phone number, email address and other personal details in the public screenshots; you can share the originals privately with the complaint team if requested.

Well, they should include stealing from their clients in their rules while we're at it. And I can say with certainty that no one else shares an account with me because I'm alone, but maybe a dog would? Yes, I can send you lots more conversations and pictures, but it's probably clear who's winning by now, so I'd like to be blunt. I won't

I understand why you’re angry when the casino keeps referring to duplicate accounts without giving you a specific explanation. You’ve now clarified that you live alone and nobody else in your household uses Goldbet, which is relevant to that allegation.

Your complaint is now open, so please answer the questions our Complaints Team asks there. You’re also welcome to add any new developments, conversations or other information you consider relevant directly to the complaint, so everything is available in one place.

The casino’s decision doesn’t mean the outcome is already settled. Let’s give the team time to examine the allegation and the unpaid balance. You can still keep us updated here on the forum.