Hello everyone,
I hope someone here can help me or has had similar experiences.
I lost money at several online casinos, including:
Novajackpot (Lirinin Enterprises Ltd), Winz.io, Platincasino, Bizzo, Vegasino, Wildz, N1 Interactive (Marke 2), Winningz, LeoVegas, Stake, Dama NV, Winshark, Rolldorado, MalinaCasino, Alfcasino, Pistolo, AllSpin, Spinit, Galismo and Bassbet.
The majority of my losses occurred last year.
Now to my main problem:
In March 2024, I self-excluded from an entire corporate group (Dama NV) as well as from Lirinin Enterprises Ltd. Despite this, in 2025 I was able to register, deposit, and continue playing at other casinos within the same group – without my self-exclusion being detected or enforced.
My questions about this:
Does anyone have experience with whether legal action can be taken against casinos in such a case, because an existing gambling ban was violated?
Most of these casinos have a license from Curaçao – are they obliged to implement a group-wide ban?
Do casinos within the same corporate group typically use a shared database for banned players?
Could one argue that license conditions were violated here?
In addition to the legal questions, I am also interested in:
Are there ways to get a chargeback, especially for card payments?
Does anyone have experience with chargebacks when a different company name appears on the bank statement?
Are there any chances of getting SEPA transfers back?
Has anyone successfully gotten their money back from such casinos?
I have already contacted several casinos, but so far all requests have been rejected.
Therefore, my question to you is:
Does anyone have any concrete experience, tips, or strategies on how to proceed in such a case to at least get some of the money back?
I come from Austria; all online casinos are illegal here.
Thank you in advance for any help!
