Fraudulent casino refuses payout after 4 weeks

Mr. Thrills and Wager Tales are both casino scams! I waited 4 weeks for payouts from both casinos!!

Have you received your winnings at the end, though?

No! Now access is blocked for both!!

Do you have any remaining balance at any of these casinos, though?

I signed up at Wagertales Casino through an advertisement. I couldn't find any reviews of this casino, and I couldn't access Casino Guru because I'm from Germany; otherwise, I probably wouldn't have signed up there. Two days ago, I requested a withdrawal from Wagertales and received the withdrawal request by email, which stated that the withdrawal would take 7-21 business days. At that point, I knew immediately that I would never receive this money. I had the same experience with Golden Lionbet, where I've been waiting for my money for a year now. No reputable casino takes 7-21 business days for a withdrawal.

I assume you still haven't received your money, right?

Yes, one for 400 euros and one for 900 euros!

The chat contains the same scam text!

Yes, that's right! It's the same scam text! This means that these two casinos belong to a series of fraudulent casinos that open under different names!

100 percent fraud!

Access is restored! What good is it to just talk to a computer!

After repeated inquiries, you get kicked out of the chat and can repeat the process 100 times! Nothing happens, not even a reply to emails!

Please provide support

I haven't received my money; I've been waiting for 5 weeks.

Hello Gretche70,

I understand that you are aware of the situation, but if you would like my colleagues to become involved, please proceed with the complaint. The more the better, and since you are not the only one, perhaps this is a way to put the Safety Index even lower.

Well, I know how that sounds, so I leave that to you. Thank you for sharing the warning, though. 👍

I'm really sorry that you have to go through this kind of situation again. I just wanted to give you a bit of advice, though, if I may. Unfortunately, as I can see, you always choose casinos with really low safety indexes, which, of course, leads to issues like you are experiencing now.

I understand that the situation in your country is as it is, that you only have one licensed online casino at the moment, but there are really better and safer casinos that accept players from your country even though they are not allowed to advertise or promote themselves there.

So, perhaps it would be better to stick to your licensed casino or play in those that accept you but are much safer than these you usually choose. It only takes some research, you know.

As for your current situation, please use this link, submit your complaints, and our team will work on those. The safety index of these casinos will at least go lower even though we wouldn't be able to solve the issues eventually.

Will you think about all this, please? 🙏

From what point can I file a complaint?

Wager Tales scammed me too. I'm still waiting for my withdrawal, I requested 3. 11. Same response from either Jack or Sonia, your withdrawal is being processed.

It's 100% a scam! A downrating to 0 would be appropriate!!

14 days we give to casinos for withdrawal process.

If you will be close, then I would file a complaint. 🙂

You can file your complaint here, but I am not sure if we will be able to help if the casino is a scam, unfortunately.

It seems that you are not the only one who has a problem with this casino. I would definitely file a complaint and try to resolve it that way.

However, what has the casino been giving you as a response for over a month now? 

The answer is always the same: the withdrawal is still being processed and it can take up to 21 days.

21 days have passed. Did they ask you for any documents or not?

Casino has low safety index so it's also good to check these things too. Did you find any info about this casino before you deposited?