Fortunazoar virtual casino does not pay withdrawals

On Thursday the 24th, I requested a withdrawal of 250,000 pesos. I waited the 72 hours, but the withdrawal didn't arrive. I contacted support, and they say the transfer has already been made. Every time I contact them, they tell me they are reviewing the case and to wait another day. Be careful because this isn't regulated in Argentina, so you can't file a complaint with consumer protection agencies. I hope my experience is helpful. Regards.

Has this happened to anyone else?

Hello, to clarify, the withdrawal is delayed even though the casino confirmed the transaction, and you have not received either your money or any updates. I see.

May I know the specific casino URL, please?

I could not very well identify the site, which would be extremely helpful. In any case, if the transaction was carried out as you were told, they should be able to track it and provide proof in the form of an identifier, right? I would ask for it.

What Radka told you is key, and to put it simply: if support says they've already transferred the money, ask them for the receipt with the transaction number, date, amount, and the destination CBU/CVU or alias. With that, check that the destination account is yours; sometimes it's incorrectly entered. If everything matches, go to your bank or digital wallet with that transaction number; they can tell you if anything was received. Save screenshots of the withdrawal request and every chat with support, including the date. If at any point they ask you to deposit more to "release" the withdrawal, that's a red flag—don't do it. And if they don't send you any confirmation within a few days, opening a formal complaint here at Casino.Guru is more beneficial than waiting "one more day."