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Could you tell us more about the issue you experience, please?
Start with the whole name of the casino, for example. Even posting the URL could help.
He probably means the Felicebet casino. www.felicebet.com
Apparently a sister casino of Wikiluck. A total rip-off! I deposited €100 there today using a Cashlib voucher, and these crooks didn't even credit my deposit. Support is a disaster, a complete waste of time! I EXPRESSLY WARN AGAINST THIS CASINO!!!!!!
Er meint wohl das Felicebetcasino. www.felicebet.com
Ist wohl ein Schwestercasino von Wikiluck. Totale Abzocke! Ich habe dort heute 100 Euro per CASH-LIB-Voucher eingezahlt und diese Gauner haben mir meine Einzahlung nicht mal gut geschrieben. Support ist eine Katastrophe, reine Zeitverschwendung! ICH WARNE AUSDRÜCKLICH VOR DIESEM CASINOI!!!!!!
Maybe, but it would be good if the player confirmed that this is indeed the case and that it is the casino.
But let's get back to your experience. Did the casino say anything about you still not having your deposit? Maybe it just takes some time for you to receive the money. If this does not happen, you can contact us so we can try to help.
I've been waiting for €5000 from felicebet115.com for a week now. I'm almost 100% sure it's a scam casino because they even wanted a notarized copy of my driver's license for verification, and they got everything from me. Suddenly, no one is responding anymore, emails are only answered with standard replies (please be patient), and my money still hasn't arrived.
Ich warte jetzt seit 1 woche auf 5000€ von felicebet115.com ich bin fast 100% sicher das es ein scam casino ist weil sie sogar eine vom notar beglaubigte führerschein kopie für die Verifizierung haben wollten und sie haben alles von mir bekommen und plötzlich meldet sich keiner mehr emails werden nur mit standart aussagen beantwortet (bitte gedulden sie sich) und mein Geld ist immer noch nicht da.
Hi, I don't envy your problems at the casino.
But let's take it one step at a time. As I understand it, you are currently undergoing verification, so did you send them a notarized copy? The thing is, this process must be completed successfully before you can withdraw your money, so if that hasn't happened yet, that may be why you don't have it yet.
What did you ask them via email?
If you continue to have issues and 14 days pass, our team will contact the casino soon since you have an open complaint.
I've already tried to get a payout four times, and each time some document was missing. Regarding the notarized driver's license, they said it was the last document needed for the currently outstanding payment of €5,000. I sent it, and since then I haven't received any feedback other than the standard automated replies saying "please be patient!"
I asked in the casino chat today, but they couldn't answer almost any of my questions except that my account is "fully verified." They don't even know if my notarized driver's license has arrived!
Everything is very suspicious!
Ich habe bereits 4 x versucht auszuzahlen und immer wieder hat irgendein Dokument gefehlt. Bei dem notariell beglaubigen führerschein haben sie gesagt das es das letzte Dokument ist das für die aktuell offene Auszahlung von 5000€ nötig ist. Das habe ich zugeschickt und seit dem bekomme ich keine Rückmeldung mehr außer die normalen automatischen antworten "haben sie Geduld"!
Ich habe heute im casino Chat nachgefragt die können mir fast auf gar keine Frage eine Antwort geben außer das mein Account "fully verified" ist aber die wissen gar nicht ob mein notariell beglaubigte führerschein überhaupt da angekommen ist!
Alles sehr verdächtig!
When did you send them a notarized copy? Can you see somewhere in your profile whether you are verified or not? Live chat may not know everything, and another department is mainly responsible for checking documents.
As I said, if you continue to have problems, our team will try to help you, and I believe they will be successful.
They've had the copy for about 5 days now, and ever since they got my copy, I haven't received any real response.
I can't see in my profile whether I'm verified; there's no such thing.
Have you had any experience with the casino? And how did it go?
Die Kopie haben sie bereits seit ca 5 Tagen und genau seit dem sie meine Kopie haben bekomme ich auch keine wirkliche Antwort mehr.
Im Profil sehe ich überhaupt nicht ob ich Verifiziert bin da gibt es sowas gar nicht.
Habt ihr denn schon Erfahrungen gemacht mit dem casino? Und wie ist es ausgegangen?
Hello, I wish I could say something more positive, but I guess we have to wait for the casino to come up with some explanations. I read your latest posts, and to be honest, I'm not convinced you did enough.
I know it is frustrating, but for now we can really only wait for the casino to put things together and hopefully soon enough come with a follow-up.
ThTs the last info i have since then there is nothing more... no Reaktion to anything anymore
Dear Marcin,
Please be informed that your documents are sufficient for the moment.
Should any additional items be required, we will contact you accordingly.
In regards to your withdrawal request, please expect feedback from our Payments team soon.
Kind regards,
Kennedi | KYC Team
According to that email or message, it seems to me that you could have been verified, so the casino just needs to check and then you can withdraw. As Radka said, you will need to be patient, and I believe you will have your money soon.
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