The player from Greece reported that the casino had confiscated his winnings, preventing any withdrawals. The complaint was investigated and it was found that the player had played a restricted game, Sugar Rush, while using a bonus, which resulted in the confiscation of €5,000. Although the casino credited the player’s deposit back as a gesture of goodwill, the player expressed his dissatisfaction, claiming that other casinos provided clearer warnings about restricted games. The Complaints Team concluded that while they understood the player’s concerns, the casino maintained its position, resulting in the complaint being closed as unresolved. The player was advised to consider filing a complaint with the Anjouan Gaming Authority for further assistance.
I can see that these are copy-pasted from both of your complaints. Right?
Would you like to add something to it, perhaps? 🤔
I'm new here and I came to show you what thieves I'm dealing with, they just take your deposits and never pay out your winnings!
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