Failure to pay out winnings totaling €37,110 - License not valid (SCAM)

Good evening,

I would like to report Wild Tokyo Casino for non-payment of my winnings.

I currently have a balance of €37,110 in my gaming account.

The casino initially paid out small amounts (€500 per day) intermittently (last payment received on April 27), but now the process has stalled and customer support has stopped responding to my emails.

The worst thing is that I contacted the regulatory body Antillephone NV (which the casino lists as the licensee) and received official confirmation via email that Wild Tokyo's license has expired/non-existent and that the site is considered a SCAM.

I request immediate payment of my full balance (€37,110) or that the promised daily limit of €500 be respected, without further delay or silence. I have all the documentation: screenshots of my balance, email from the Antillephone authority, and proof of previous transfers received from Ramtinar Techconsult Ltd.

According to our information, this casino operates under the CGA, actually.

I only hope that they will continue to pay out your winnings now and keep it up with their limits. Otherwise, our complaint team will intervene.

How much of the total amount have you already received, please?

Hi Romi, thanks for the feedback.

To date, I have received a total of €12,100, including the €500 from this morning.

The remaining balance, however, is still considerable: €36,610.69

My fear, supported by the email received directly from Antillephone NV (as an attachment) which defines the site as a 'SCAM', is that these small payments of €500 are just a tactic to buy time and that the casino could disappear or block the account at any moment.

Furthermore, with a debt of €36,610 (as attached), paying €500 every now and then cannot be considered fair treatment towards a player.

I ask that the complaints team intervene to request a more rapid repayment plan or an increase in the limits, given the exceptional nature of the amount and the doubts about the license that I have already reported to you.

Thank you

I explained the situation in my previous post, actually. The casino doesn't operate under Antillephone NV, actually. 🤷‍♀️

We are unable to intervene anyhow; their limits are clearly stated in their terms, you know.

Have you read those beforehand to know about it, please?

I understand your position on the CGA license, but there are two points that cannot be ignored:

1. License validity: The CGA logo on their website is not clickable. As you know, a license certificate must be publicly verifiable via a direct link to the regulatory body. A static logo doesn't guarantee any real oversight. Furthermore, I received an official communication from another body (Antillephone NV) declaring the site unauthorized.

2. Payout times: I have a balance of €36,610. Passively accepting limits of €500 every now and then means the casino will take months, if not years, to repay the debt. This cannot be considered honest behavior from a self-proclaimed professional operator.

I therefore ask you not to limit yourself to complying with the minimum limits, but to intervene to establish a serious and accelerated repayment plan. It is unacceptable for a player to have to live in uncertainty over a legitimate win of this size.

I look forward to hearing from you at the casino.

Thank you

Our data team updates every online casino published on our website as often as possible and makes sure that all the information provided is valid. So, this casino was recently updated and checked thoroughly.

The reason Antillephone NV doesn't know a thing about this casino is becasue the don't fall under this licensing authority. Therefore, they don't control it whatsoever.

It actually doesn't matter what the win amount is; the casino always has to adhere to its limits, and we are unable to do anything about it.

As soon as we find out that they are constantly violating those, we intervene.

Romi, since you insist on adhering to the Terms and Conditions, then we must be strict. Wild Tokyo's terms and conditions set a withdrawal limit of €6,000 per month.

I officially inform you that I require strict compliance with this limit. If the total payments at the end of the month do not reach the exact €6,000 expected, I will consider the casino in breach of contract and ask CasinoGuru to revise the complaint to "Unresolved."

Additionally, since my balance is over €37,000, I ask the casino to process payments consistently and not randomly, to ensure I reach the maximum monthly limit.

Please state when exactly you requested your withdrawal.

Also, we consider complaints unresolved only when a casino doesn't cooperate with our complaint team, and not if payment is a few hours late, for example. We have our guidilens, you know.

Please have in mind that we are just mediators here, and we try to do our best to see that online casinos really pay their players.

Today the transfer of €500 from the withdrawal made on 04/22/2026 was finally processed, now they have to process the ones requested on 04/24/2026, 04/27/2026 and 04/29/2026