Experience with 1Win and warning about fraudulent bonuses

I had a very bad experience with 1win and I want to document it with evidence.

I deposited money, lost it, and then used free spins which gave me bonus funds. With those funds I played normally, made a significant profit (x640), and met the wagering requirement.

Upon completing the rollover, the system displayed a message indicating that the money would be credited to my balance within a few minutes. This never happened.

When contacting support:

First they said there was no activity in the game

Then they said that there were recorded profits.

After I was playing in demo mode

Finally, the bonus was not activated because I had $0.03 in the account

There was never any warning that a minimum balance like $0.03 would completely invalidate the bonus. Even so, the system allowed me to play, meet the conditions, and showed that the money would be credited.

This appears to be a serious design flaw or a practice to avoid payments.

I've attached screenshots of the entire conversation and the system.

Has anyone else had similar experiences with 1win?

My screenshots are still there, but it won't let me upload any more.

chat screenshots:

It says here that I broke the rules

???

Here it mentions my breach of contract xd

I'm asking here why it's not activating.

Here's a very good explanation and the biggest handwashing demonstration on the platform.

In summary:

Don't bet on 1win thinking about the bonuses, they're a complete scam. If you manage to win money with the bonus, they'll try everything to avoid giving it to you, like they did to me. It's a total waste of time.

I believe that this whole situation should be well investigated, so hopefully our complaint team will be able to do so whenever the right time comes.

Please wait for your complaint to be reviewed, and you'll be informed about what to do next.