Duxcasino account has been blocked.

Won 25,000 and wanted payouts. Resetting the password doesn't help either.

Can someone help

What kind of feedback did you get from Duxcasino?

The account has been unlocked

Now the 2-step authentication does not work

Which two-stage authentication do you mean, the authenticator?

Yes exactly that

You know, in these cases, it's always better to ask the customer support. We don't have access to the casino back office so it's hard to say what's going on. Do you already have your account verified in the casino? Some casinos lock the account immediately after you win a lot and request documents from you in order to verify the account.

Normally, just like Mullaa says, you can first have your account verified. If not, then the casinos would not pay out at all. Once you have verified your account, the only option is to contact the casino.

Yes, that's the problem I didn't do the 2-step authentication and now it doesn't work anymore

But are you still able to contact the customer support?

The reason why casinos don't verify your account when you register is very simple. First of all, it would be very time consuming - many people who register in a casino never make a withdrawal. Secondly, verifying all players after they register would create another obstacle between the player and games they want to play. Simply said, the player would rather join another casino where they can play straight away and where they don't need to go through the verification straight away.

Anyway, there are players who ask the casino to do the verification immediately after they register to avoid any issues in the future. I'd say it's a good approach, unfortunately some casinos will tell you that it's not possible to do the verification now and you need to wait until they ask you for it. On the other hand, it might be a signal for you, that it's probably not the casino where you want to play.