double account at Vulkan Vegas

Hello, does anyone of you have experience with Vulkan Vegas with a double account?

4 years ago I had 2 accounts with 2 email addresses but the same contact details. Deposits and withdrawals were no problem. Until I won a large sum, my account was blocked, allegedly because I had a double account. Can anyone tell me what my chances are of getting my winnings?

Yoo ,,do they have signup bonus

Yes I had 4 years ago

Hi there.

This is still a very actual issue players are facing in many casinos. As far as I'm concerned, I bet we all know only one account per player is allowed in almost every casino, so creating the second account is unvoidable breaching of terms. Yet the whole matter is not that simple.

We, for instance, try to consider each situation individually to find out whether the player has or has not gained an unfair advantage over the casino by creating multiple accounts. Sadly, this is a very common practice for abusing a welcome bonus, so taking a welcome bonus exclusively available only for new registrations on both accounts is considered such an unfair practice from the palyer.

Since in many casinos the account only gets verified once the player submits the withdrawal requests, despite what you and many others may think, unless at least one of the accounts submits the request, there is little opportunity to verify such matches as long as it is stated clearly that only one account per person is allowed.

So, your chances depend on overall activities on all of your accounts. It would be nice if we could believe creating the second account was just an honest mistake, for example.

Do you think you can explain the circumstances that led you to creating more than one account? Of course you can save that explanation solely for the complaint; I'll leave the choice to you.

I'm just trying to get you a closer look at the topic.

Thank you for your feedback

I honestly didn't know that I wasn't allowed to have 2 accounts. I chatted with them on both accounts and gave my details to make sure they were correct. I didn't want to achieve anything, I didn't think anything of it, even though I had 2 accounts, what advantage could I have had? I received an email on my second account with advertising from them and then registered again. But I had no bad intentions. I had my first account completely blocked a few months ago, the second account was self-excluded, I asked them to release my account, which they did.

I really had no bad intentions.

During the period where I won only one account existed

That is why it is always important to read the terms at every online casino, so you can avoid any future issues like this here.

It is nothing unusual that there is no more than one account allowed at most of the casinos, to tell you the truth.

Now we need to wait to see how your complaint will unfold and what our complaint team can achieve. Please stay patient, and hopefully there will be a resolution to it soon.

I've also read a few complaints about people who had double accounts and who only got 80% or less of their winnings paid out. Would this be possible for me too?

I believe that this depends on the circumstances on each case.

We need to wait for the resolution of your complaint to see what the outcome will be.🤷‍♀️