Subject: Withdrawal issues and account closure – Million.ro
Complaint Description:
I am writing to file a formal complaint against Million.ro regarding a rejected withdrawal of 1,500 RON and the subsequent closure of my account with a total balance of 1,563.42 RON.
Timeline of events:
Verification: My account and my personal debit card (ending in 3001) are fully verified (KYC).
Withdrawal Request: On 17.12.2025, I initiated a withdrawal of 1,500 RON to my verified personal card. This request was rejected three times without a clear explanation.
The Issue: A few months ago, a friend of mine made a deposit using his own card on my account. At that time, the casino accepted the deposit without any verification or warning.
Full Disclosure: On 18.12.2025, I proactively uploaded a photo of this third-party card to clarify the situation and complete the verification.
Account Closure: Instead of processing my withdrawal from my own verified funds, the casino blocked my account, citing a violation of Article 45 (third-party payments).
My argument:
While I acknowledge that using a third-party card is against the Terms and Conditions, I would like to emphasize that the funds I am currently trying to withdraw were deposited from my own verified personal card on 17.12.2025.
The casino allowed the third-party deposit to be played through months ago without issue, but now uses it as a reason to withhold my legitimate balance deposited from my own card. I am not looking to restore the account; I only request the payout of my remaining balance to my verified bank card.
Evidence attached:
Screenshots of the rejected withdrawals.
Confirmation of my verified KYC status.
Proof that the latest deposits were made from my personal card.
