Difficulties with withdrawal at FezBet

Despite successful verification, I have difficulties with the payout at Fezbet, they paid me € 500 twice and then the difficulties started there are still 3 payouts of € 500 open + a balance of € 1058.97 in the account. Then on 08/04/21 at 9:21 am I asked for a Skype call confirmation which I wanted to follow and immediately gave 3 appointments with which one can talk in German or Polish, unfortunately I had to find out that my account was closed 3 hours later despite Credit and unprocessed payout. Although I supposedly had the time from 9:00 a.m. to 4:00 p.m. to make an appointment, which I did. I hope it's a mistake and not a rip off. I was able to deposit the money without any problems, unfortunately when I win there are problems with the payout

What has become of it? Did they close your account and confiscate money?

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What has become of it?