Deposit of $5,000 MXN not credited after 30 days

On June 29th, I made a deposit of $5,000 MXN via SPEI to the 1win casino [1win]. There was a registration error in the initial amount of the request, and the case has been unresolved for over 30 days. The regulated payment gateway in Mexico (NVIO Mexico) has already issued me a formal resolution via email certifying that the funds were successfully delivered to the merchant's bank account (1win). 1win support sent me a message confirming that they have physically located my 5,000 peso deposit in their payment system, but they refuse to manually apply it to my balance, keeping me under perpetual 'review' [1win]. I have the support reference number SPP-765118. I demand the immediate manual crediting of my funds or a full refund.

I am providing images that clearly show my money leaving MercadoLibre, moving to NVIO, and then to 1win! This is where my money has been unjustly held for over 31 days and counting! I urgently request the return of my deposited funds through a good faith recovery process!