Deposit collected and not played

Hello, I'd like to report the following situation: I'm a OneCasino customer. After making several erroneous deposits, for which I never received the app balance, I finally had a €900 deficit due to uncollected charges. I'm currently talking to both the bank and the bank, but neither of them can give me a reason for my €900, which is in limbo. Does anyone know anything about this?

I've seen that it's already happened and I'm really worried. I have to file a complaint and claim it with lawyers because it's more than 900 Euros.

I have more documentation of erroneous payments from one casino and from my bank. The bank gave me verification of the payment and I went to the casino and overdid it and those errors, which have been many, I have proof... and the bank statement shows several charges from the same hour and minute and 5 transactions charged and retained by the bank and they give an error.

I have never had these amounts in my account... I have downloaded them from my history

I'm sorry, but do I understand correctly that you deposited money to this casino, but they were never credited?

Your bank has confirmed the payment, right? Have you provided that confirmation to the casino, please?