Complaint filed at 259,700

Hello, I have lodged a complaint with you, my question is how long does it usually take for a casino to get back to you.

Hello,

I checked your complaint and to me, it seems that we have not asked the casino to join your complaint yet.

In general, I'd say a couple of days. Just keep in mind that our team may need more time to consult with the casino, we need to check every supporting document the casino can present, and maybe some debates will arise. So please, check your complaint regularly.

Hello, I'm new to the forum and would like to share my experience.

Am I correct in saying that casinos either respond immediately (within a few days) or not at all? I waited a whopping 3 months back then. It was a casino based in Cyprus. The fact alone makes you suspicious in retrospect.

If I hadn't hired a lawyer, I would probably still be waiting for an answer today. Thank you gluecksspielhero.at

Generally speaking, they usually reply within a week. Sometimes, it helps to extend the timer to 2 weeks, but that's the maximum. There were a few rare cases when the casinos contacted us months or even years later and asked to reopen the unresolved cases that had bad influence on their rating on our website.

It's usually due to a new casino management that starts doing things differently. That's why we also encourage players to submit complaints against casinos with bad ratings, because even though it may won't be solved now, you never know what can change in the future.

Hello!

Get in touch with them and get your money back: https://www.advofin.at/projekte/online-casinos-de/ or also https://gluecksspielhero.at/ I've already used them. I can't damage them .. lg and good luck