Complaint disappeared from my profile (page 2)

Okay, thank you for your help. I'm sorry for going around in circles with this too. Here's the email you suggested.

All the best

Thank you. I was trying to suggest using it as a supportive document while forming another complaint request accompanied by an explanation of why you believe it should be approached differently. I sadly cannot submit another request on your behalf, but I honestly empathize with you and what is behind you. I saw you tried twice, but it didn't work; however, I truly think that I understand the problematic point. I asked my colleagues for a second opinion, but that's the max I can do.