I’m trying to open a complaint here about how the casino allowed me to open another account after I self excluded. My first complaint was rejected because I didn’t have evidence of the exclusion I have now found the relevant email but when I try to open a new complaint it gets rejected?
I will contact my colleagues from the complaint team regarding this and let them know that you have some new evidence.
May I ask if you have stated the information in the reopen request, though?
So I have contacted Dominika. Please send the proof you have from the email staright to her email address, dominika.l@casino.guru, and explain the situation. Thank you.
yes I already emailed it to her two weeks ago. I will send the email again.
She will surely get back to you as soon as possible. Thank you.
Doesn’t seem so
I don't actually understand the meaning of your post. Could you be more specific, please?
Doesn’t seem like she will get back to me I emailed her he relevant evidence on February 26th and still haven’t had a response
I'd love to help you somehow, but I'd say this matter is beyond forum reach. Feel free to send her a reminder, please. Sad to say, I'm not familiar with this situation very well, but perhaps during working days, I can ask her whether there has been some sort of problem.
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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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