Complaint against Frumzi

I deposited 30 euros and received no bonus, that was the response.

Lorren

Gabriele, thank you so much for contacting us and for your continued engagement – ​​we truly appreciate your loyalty and the time you took to reach out. Your interest in an additional bonus is also important to us, and we understand how significant such offers can be to your overall experience. After careful review and consideration, I must inform you that our department is unfortunately unable to offer this bonus at this time. Please note that this decision was made by our administrative team in accordance with our Terms and Conditions. We understand and appreciate the hard work and dedication you have consistently demonstrated, and this decision in no way reflects your performance. This decision is beyond my control, and I am very sorry that I cannot offer you more positive news.

I would like to cordially invite you to visit our promotional page, where you can still find other exciting offers and promotions. Should you have any questions or require assistance, I am always happy to help.

And the bonus hadn't expired yet; I took screenshots.

Screenshot 1

Screenshot 2

Hey, hmm, I know that casinos don't have to offer bonuses to players if they choose not to. But then they shouldn't have this kind of offer and lure players into making a deposit only to tell them later that they can't claim the bonus, that's definitely not user-friendly. But like I said, the casino doesn’t have to give you the bonus if it chooses not to.

But based on what they’re saying, you do have the option to claim other bonuses, right? They didn’t say you can’t redeem any of them. So aren’t you interested in choosing another one?