Complaint about withdrawal delay and report of inconsistencies and contradictions on the part of the chat

Since December 18, 2025, I have had a withdrawal request for the amount of $500, which to this day (February 14, 2026) has not been processed to my bank account.

I have approximately 100 screenshots as evidence, including conversations from the casino's help chat as well as verification of:

-My casino account

-Bank accounts

-TDC and TDD

-CEP deposit slips

-Account statements

And above all, the extremely poor service from the chat assistants, who gave me inconsistent and contradictory reasons.

In the same chat, they tell me that the report hasn't been updated, and seconds later they say the problem has been resolved.

And yesterday, February 13, 2026, they told me that I have to wait until October 2, 2026, to receive an answer.

I didn't even have this much of a problem when I withdrew $7000.

Hello, that's quite a long wait for your money. Which casino are we talking about, is it about Brazino777? If you're verified, I don't see why they would delay it like this and keep giving you different answers as to why you don't have your money. And of course, what they told you, that you have to wait until the end of this year, is absolute nonsense.

I see that your complaint is under review, so that's a good step, and I believe that together we will somehow manage to get the situation under control and you will get your money.