Complaint about GetX: My account was blocked without reason and I'm not withdrawing crypto.

GetX My login/ID: #4689962

Amount of blocked funds: 8100 rubles.

Blocking date: September 25, 2026

Hello. I experienced an unlawful account block at GetX Casino. I deposited cryptocurrency, played, and then withdrew the funds.

After some time, my account was blocked "without explanation." I hadn't violated any platform rules, didn't use any third-party software, and didn't manage multiple accounts. Customer support didn't provide a clear answer or explain why access to my personal funds was blocked. I wasn't asked to undergo KYC verification, even though I was fully prepared to provide any documents.

I ask the casino representative to look into the situation, conduct an honest investigation, and return my funds.

The first time my withdrawal was canceled, I contacted technical support, and they said it could be a problem on the sender's end, so try again. There was no mention of verification, even though I was willing to go through it. Then, when I withdrew the funds a second time, some time later, I decided to check the status of the withdrawal. I tried to access the website, but it wouldn't let me in, saying my account was blocked. I contacted technical support, and they said verification had been completed, even though it hadn't, and I was willing to go through KYC verification.

"Adding the transaction hash (TXID) of my USDT deposit (Solana network) from September 25th: 3suMyLzQnwedmjiEaPTAmpDn3gBWLRNao4DPLBypB3pHQxXSBX8t6s31DUDdWjhig9DetmTzTMhCkSc67r1D6Frs

Being locked out while your 8,100 RUB withdrawal remains unresolved is understandably concerning. Your screenshots show the first withdrawal as cancelled and the second as pending when the screenshot was taken.

Support mentions a review relating to verification, but their explanation doesn’t clarify why your account was permanently blocked, particularly since you say you were never asked to submit documents. Saying the account cannot be restored also leaves the question of your funds unanswered. Have they said anything specifically about whether the 8,100 RUB will be paid out?

Could you also clarify which games you played and whether you used a bonus?

Finally, have you submitted a formal complaint through our Complaint Resolution Center, or have you only posted here on the forum? A forum post alone doesn’t start that process, and knowing this will help us guide you further.