Complaint, casino not responding.

Unfortunately, Casinobet Casino is no longer responding to inquiries from the Casino Guru team. Has anyone had any experience with this and can offer some advice on how to proceed? Would contacting the licensing authority in Curacao actually be worthwhile? I imagine they receive hundreds of thousands of similar complaints... My complaint would probably get lost in the shuffle, and I wouldn't hear from them for at least a few years.

Perhaps no member of the casino's customer service team is currently present due to the holidays?

Can a member of the Casino Guru team tell me what information the casino requested regarding my complaint?

Hi, I read your complaint and the situation, and I think Igor wrote everything you need to do. 

We didn't get anything more than one response from the casino. So what do you mean when you say, "Can a member of the Casino Guru team tell me what information the casino requested regarding my complaint?" Apparently, they didn't ask for anything, otherwise I think they would have dealt with it.

As for the complaint to the authority, that's exactly what Igor described quite well in the complaint, and he also left you links where you can go.

Have you tried that yet?

I don't think there's much more you can do.

Hello,

Thank you very much for the feedback.

I submitted a complaint to the licensing authority via email.

Kind regards

So if you find out anything new or anything gets resolved, feel free to let me know.